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AEP Ohio’s Residential Energy Efficiency Programs Ending Soon

We realize that the past few weeks have brought unexpected challenges into your lives. AEP Ohio is here to support you during the COVID-19 pandemic and as other changes arise. You may have recently heard the news that state law (House Bill 6) requires ramping down our energy efficiency programs. We’ve worked with the Public …

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AEP Ohio’s Business Energy Efficiency Programs Ending Soon

For many small businesses, recent times have not been business as usual. AEP Ohio is here to support you during the COVID-19 pandemic and as we navigate additional changes together. You may have also heard that AEP Ohio’s energy efficiency programs will ramp down, as mandated by Ohio House Bill 6. However, we’ve worked with …

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Electric Bill Higher Than Normal?

Do you have higher bills in the winter? A lot of factors impact how hard your furnace has to work to combat the cold Ohio temperatures –– from how well your home is insulated to the age of your furnace.  There are also a few other factors that can impact what you pay each month: …

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My Power is Off and AEP Says I Need to Make Repairs. Why?

A storm brought down a tree in your yard. Electrical equipment on your property was badly damaged. AEP Ohio crews have fixed the power lines and installed a new utility pole … but you’re told you’ll need to make additional repairs before power can be restored. So what gives?! This situation sometimes occurs because AEP …

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Why Do I Have to Pay a Security Deposit?

(Note: This applies to residential customers; business customers should contact us for more info.) Customers often ask us about security deposits. We require a deposit – normally in cash – to secure your outstanding account balance. The amount of the deposit is based upon the type of heat at your residence or its history of …

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I have a billing issue. Can you help?

Absolutely. If you have any questions about your bill or are having trouble paying it, we’re here to work with you. We provide a variety of payment options including electronic fund transfer, online, via our app, by mail, by phone and in person. We also offer a variety of payment plans to help those who …

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