Your Questions

Recent Articles

My Power is Off and AEP Says I Need to Make Repairs. Why?

A storm brought down a tree in your yard. Electrical equipment on your property was badly damaged. AEP Ohio crews have fixed the power lines and installed a new utility pole … but you’re told you’ll need to make additional repairs before power can be restored. So what gives?! This situation sometimes occurs because AEP …

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Why Do I Have to Pay a Security Deposit?

(Note: This applies to residential customers; business customers should contact us for more info.) Customers often ask us about security deposits. We require a deposit – normally in cash – to secure your outstanding account balance. The amount of the deposit is based upon the type of heat at your residence or its history of …

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I have a billing issue. Can you help?

Absolutely. If you have any questions about your bill or are having trouble paying it, we’re here to work with you. We provide a variety of payment options including electronic fund transfer, online, via our app, by mail, by phone and in person. We also offer a variety of payment plans to help those who …

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When will my power be restored?

During widespread outages our goal is to safely restore power to the most customers in the shortest amount of time. The first step is to assess damage and find out what facilities and equipment need repairing. This helps us determine required materials, assign crews and set estimated restoration times. Next, we focus our efforts on …

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How can I save money on my bill?

There are lots of things you can do to use less electricity and save money each month, such as unplugging electronics and underutilized appliances, controlling the temperature in your home, turning off lights you’re not using, weatherizing your home, using light emitting diode (LED) bulbs and changing your furnace and air conditioning filters. AEP Ohio …

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What’s your tree trimming policy?

Outages occur for a variety of reasons but one of the most common causes of power outages is trees and limbs falling on power lines. Just one tree limb can knock out electric service to dozens of homes up to several miles away. That’s why we have a comprehensive program to manage trees and brush that grow …

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