Your Questions

Recent Articles

When will my power be restored?

During widespread outages our goal is to safely restore power to the most customers in the shortest amount of time. The first step is to assess damage and find out what facilities and equipment need repairing. This helps us determine required materials, assign crews and set estimated restoration times. Next, we focus our efforts on …

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How can I save money on my bill?

There are lots of things you can do to use less electricity and save money each month, such as unplugging electronics and underutilized appliances, controlling the temperature in your home, turning off lights you’re not using, weatherizing your home, using light emitting diode (LED) bulbs and changing your furnace and air conditioning filters. AEP Ohio …

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What’s your tree trimming policy?

Outages occur for a variety of reasons but one of the most common causes of power outages is trees and limbs falling on power lines. Just one tree limb can knock out electric service to dozens of homes up to several miles away. That’s why we have a comprehensive program to manage trees and brush that grow …

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Why can’t you put my wires underground?

Overhead lines are often the most effective way to deliver power to our customers. It’s not always appropriate to install wires underground but we do use this option under certain circumstances. We seek out individual solutions for all our customers and their communities. Decisions are made after careful analysis and planning by our engineers, who …

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Why am I being charged $153 for work done at my home?

Sometimes customers request that we temporarily disconnect and reconnect their electrical service. The reasons often include tree trimming, rewiring, siding installation, construction and other home improvements. For this work, we charge a $153 fee for disconnecting and reconnecting service at the same location. The fee covers the cost of vehicle and equipment use, wages and …

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