Do you have higher bills in the winter? A lot of factors impact how hard your furnace has to work to combat the cold Ohio temperatures –– from how well your home is insulated to the age of your furnace. 

There are also a few other factors that can impact what you pay each month:

Extra Billing Days

It’s normal for the number of days in each billing cycle to change from month to month. More days per cycle will cause your bill to be higher. You can see the number of days in your billing cycle on the front page of your bill.

Energy Supply Rates

AEP Ohio delivers energy to your home and maintains power lines and equipment. Customers who select another company to supply their power through our lines may have different rates. See page three of your bill to learn about choosing who generates your power and visit EnergyChoice.Ohio.gov for energy providers and their rates.

What You Can Do

Keep your payments consistent throughout the year with our Average Monthly Payment (AMP) plan. It balances out your bill by making minor adjustments each month, so you don’t experience extreme highs and lows.

Have a smart meter? It can help too

Your new smart meter can help you take control of your electric usage. Download our IT’S YOUR POWER app to:

  • Pinpoint when you use electricity throughout the day
  • Set a budget goal or electricity usage target and get alerts to stay on track
  • See when your usage is higher than normal so you can make adjustments
  • Get tips and projects to help meet your goal or target
  • Request a free Energy Bridge device to unlock additional savings features

If you have questions about any of these options or are having trouble paying your bill, please contact our Customer Solutions Center at 1-800-672-2231. Visit AEPOhio.com/WinterBill for additional information and energy saving tips.

25 responses to “Electric Bill Higher Than Normal?

    1. Hi Kathy. Yes, smart meters are installed in apartment buildings. If you go to AEPOhio.com/smartmeter you can see an interactive map that shows where and when we are bringing them to your area.

    1. Hi Mike. Sorry to hear about that. We can absolutely take a look. Please call us at (800) 672-2231 and we can check out your account to see what’s up.

  1. I want to thank you for your communications. They are very helpful. Also the energy bridge is very helpful and I am so glad that you implemented it. Although it is difficult to compare my house to others because I have an electric hot water heater which seems to be the biggest energy drain. Please keep up the good work!

  2. Question
    Is installing a smart meter simple to do or do I have to hire an electrician? Where can I purchase a smart meter?

    1. Hello. Our technicians are installing smart meters across our service territory — you don’t have to do anything! You can check AEPOhio.com/smartmeter for an interactive map to see when you will be receiving one.

  3. MY WIFE PASSED LAST YEAR ON 5-12-2019 I LIVE ALONE I DON’T USE THE STOVE MUCH, I ONLY USE THE WASHER AND DRYER ABOUT EVERY 3 WEEKS 95% OF THE TIME THERE IS 1 LIGHT AND TV ON SOME TIMES I AM GOING OVERNIGHT, I AM USING 10 TO 12 K W MORE THAN LAST YEAR, I DON’T KNOW HOW THAT CAN BE. CAN YOU HELP ME. THANK YOU CLARENCE MCCUTCHEON

    1. Hi Clarence. I’m so sorry to hear about this. We are going to have someone get in touch with you as soon as possible to try and figure out what’s going on.

  4. I have a Carnival line exposed in my yard. I have grandchildren playing in my yard. I want to avoid an accident that could be viewed as willful negligence.

    1. Hi Steven. If you have a safety issue in your yard please call us right away at (800) 672-2231 so we can investigate it and no one gets hurt.

  5. We have used energy efficient light bulbs for several years, purchased NEW energy efficient washer/dryer and refrigerator in November 2019 and do all we can to conserve electric (two people ages in 80’s), however we live in an apartment building with VERY OLD AND INEFFICIENT furnace and air conditioner, a self-cleaning stove that does not work right and with half the burners not working. I believe all of these units are 30 years old or more. I am disappointed that there is no recourse when renting that landlords are not required to upgrade such old units, nor are they required to upgrade electric in these units . The new Maytag washer and dryer takes a long time to wash and dry clothes which is not necessary (most all settings an hour or longer) which kind of defeats the energy efficient part of them. I would like AEP to address these issues with the powers that be in communities that could help resolve the high usage rates and have outdated fire prone appliances.

  6. The owner sold this building last year. They had previously by the old owner put new furnaces in this section, with the exception of my apartment, then it was sold.

  7. I live in a city that is making another provider the cities choice and I just received a letter and am to send in an opt out if I want to stay with AEP. I am very satisfied with your company, but I am afraid if the bulk the city goes with this other electric provider that if I stay with AEP my rates will go up because you have few customers in this area or I won’t receive the same service because of it. It is very confusing, so I don’t know whether to go with the cities choice or stay with AEP. I will e talking to neighbors to see their plan. Any information would be helpful.

    1. Hi Norma. I know this can be confusing but the good news is we have lots of information on this subject. Please check out AEPOhio.com/choice to learn more about your options.

    1. Hi there. There could be several reasons why your bill is higher this year. Please give us a call at (800) 672-2231 so we can take a look at your account.

  8. I don’t understand why my electric bill was over 200 dollars in the month of February.my wife passed away in July of 2019.I downsize to a much smaller 2 bed room house.there is no one else lives in the house.the house that me and my wife lived in was at least 2 times larger than the house i live in now .any help would be appreciated.thank you.

  9. I live alone and use almost no electricity. My bills have been strange for a while. Over the past four months, my bill has gone from $25 to $52 to $90 and this month it is predicting it will be over $130. I don’t use air conditioning and do the same things month to month. I keep everything unplugged and only use one light in a room at a time. The landlord has had an electrician out and tells me that i am using almost no electricity. What can be going on?

    1. Thanks for the note, Timothy. We’ll be happy to take a look at your bill and usage. Please give us a call at 800-672-2231.

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