Do you have higher bills in the winter? A lot of factors impact how hard your furnace has to work to combat the cold Ohio temperatures –– from how well your home is insulated to the age of your furnace. 

There are also a few other factors that can impact what you pay each month:

Extra Billing Days

It’s normal for the number of days in each billing cycle to change from month to month. More days per cycle will cause your bill to be higher. You can see the number of days in your billing cycle on the front page of your bill.

Energy Supply Rates

AEP Ohio delivers energy to your home and maintains power lines and equipment. Customers who select another company to supply their power through our lines may have different rates. See page three of your bill to learn about choosing who generates your power and visit for energy providers and their rates.

What You Can Do

Keep your payments consistent throughout the year with our Average Monthly Payment (AMP) plan. It balances out your bill by making minor adjustments each month, so you don’t experience extreme highs and lows.

Have a smart meter? It can help too

Your new smart meter can help you take control of your electric usage. Download our IT’S YOUR POWER app to:

  • Pinpoint when you use electricity throughout the day
  • Set a budget goal or electricity usage target and get alerts to stay on track
  • See when your usage is higher than normal so you can make adjustments
  • Get tips and projects to help meet your goal or target
  • Request a free Energy Bridge device to unlock additional savings features

If you have questions about any of these options or are having trouble paying your bill, please contact our Customer Solutions Center at 1-800-672-2231. Visit for additional information and energy saving tips.

36 responses to “Electric Bill Higher Than Normal?

    1. Hi Kathy. Yes, smart meters are installed in apartment buildings. If you go to you can see an interactive map that shows where and when we are bringing them to your area.

    1. Hi Mike. Sorry to hear about that. We can absolutely take a look. Please call us at (800) 672-2231 and we can check out your account to see what’s up.

  1. I want to thank you for your communications. They are very helpful. Also the energy bridge is very helpful and I am so glad that you implemented it. Although it is difficult to compare my house to others because I have an electric hot water heater which seems to be the biggest energy drain. Please keep up the good work!

    1. Theres definitely ,something wrong with my bill ! I haven’t use my furnace and such , this needs fixed as soon as possible, I know for a fact .

      1. Thanks for writing, Lori. If you give us a call at 800-672-2231 or contact us through Facebook or Twitter someone will be able to pull up your account info and take a closer look at what’s going on.

  2. Question
    Is installing a smart meter simple to do or do I have to hire an electrician? Where can I purchase a smart meter?

    1. Hello. Our technicians are installing smart meters across our service territory — you don’t have to do anything! You can check for an interactive map to see when you will be receiving one.


    1. Hi Clarence. I’m so sorry to hear about this. We are going to have someone get in touch with you as soon as possible to try and figure out what’s going on.

  4. I have a Carnival line exposed in my yard. I have grandchildren playing in my yard. I want to avoid an accident that could be viewed as willful negligence.

    1. Hi Steven. If you have a safety issue in your yard please call us right away at (800) 672-2231 so we can investigate it and no one gets hurt.

  5. We have used energy efficient light bulbs for several years, purchased NEW energy efficient washer/dryer and refrigerator in November 2019 and do all we can to conserve electric (two people ages in 80’s), however we live in an apartment building with VERY OLD AND INEFFICIENT furnace and air conditioner, a self-cleaning stove that does not work right and with half the burners not working. I believe all of these units are 30 years old or more. I am disappointed that there is no recourse when renting that landlords are not required to upgrade such old units, nor are they required to upgrade electric in these units . The new Maytag washer and dryer takes a long time to wash and dry clothes which is not necessary (most all settings an hour or longer) which kind of defeats the energy efficient part of them. I would like AEP to address these issues with the powers that be in communities that could help resolve the high usage rates and have outdated fire prone appliances.

  6. The owner sold this building last year. They had previously by the old owner put new furnaces in this section, with the exception of my apartment, then it was sold.

  7. I live in a city that is making another provider the cities choice and I just received a letter and am to send in an opt out if I want to stay with AEP. I am very satisfied with your company, but I am afraid if the bulk the city goes with this other electric provider that if I stay with AEP my rates will go up because you have few customers in this area or I won’t receive the same service because of it. It is very confusing, so I don’t know whether to go with the cities choice or stay with AEP. I will e talking to neighbors to see their plan. Any information would be helpful.

    1. Hi Norma. I know this can be confusing but the good news is we have lots of information on this subject. Please check out to learn more about your options.

    1. Hi there. There could be several reasons why your bill is higher this year. Please give us a call at (800) 672-2231 so we can take a look at your account.

  8. I don’t understand why my electric bill was over 200 dollars in the month of wife passed away in July of 2019.I downsize to a much smaller 2 bed room house.there is no one else lives in the house.the house that me and my wife lived in was at least 2 times larger than the house i live in now .any help would be appreciated.thank you.

    1. Hi Clarence. I am so sorry to hear about this. We will get someone in touch with you as soon as possible.

  9. I live alone and use almost no electricity. My bills have been strange for a while. Over the past four months, my bill has gone from $25 to $52 to $90 and this month it is predicting it will be over $130. I don’t use air conditioning and do the same things month to month. I keep everything unplugged and only use one light in a room at a time. The landlord has had an electrician out and tells me that i am using almost no electricity. What can be going on?

    1. Thanks for the note, Timothy. We’ll be happy to take a look at your bill and usage. Please give us a call at 800-672-2231.

  10. Why is the “delivery charge” always almost two times the amount of the “supply charge”? I live in a one bedroom apartment and each month it says I only use ~$30 of electricity but it is also charging me ~$60 for “delivery charge”? Is this normal or is there anyway I can decrease this delivery charge?

    1. Hi Johnny. Thanks for asking — good question. The delivery charge is the cost to move the electricity across transmission and distribution lines. The cost of the delivery charge depends on the amount of energy used and applicable riders and tariffs. You can reduce your delivery charge by reducing the amount of energy you use.

  11. My mom has noticed that her energy bill has gone up, and she really wants to get some lower rates. Talking to a professional about how she can lower the prices, and switch could be really useful. Thanks for your tips about how a smart meter can help her make adjustments when she isn’t staying on track with the usage target.

  12. Hi, recently I moved to a new apartment in different community. In my previous apartment I use to get less bill around $20. In the new apartment I am getting $120 which is too much high. Why my electricity bill is this much high?

    1. Hi Srinath. It’s difficult to know what’s going on without taking a closer look at your electric usage. Please give us a call or reach out to us on Facebook or Twitter. The teams there will be able to access your account and help you. Thanks for checking in — have a nice day!

  13. Please tell me that the Smart Meter is not the new name for the Demand Meter that set the whole monthly billing rate for one high usage day.

    1. Hi Robert, a “smart meter” is meter technology that reflects, among other things, the two-way communication capability of an electric energy meter. A smart meter doesn’t define how your bill is calculated nor does it change how your bill is calculated. A residential customer who is billed based on monthly KWH consumption will still be billed based on monthly KWH consumption when their meter is replaced by a “smart” one. Similarly, a demand metered business customer whose bill is based on their monthly, peak 30-minute KW demand and monthly total KWH consumption will be billed the same when their meter is replaced. Bottom line, your bill is determined by electric usage, not by not the meter technology used to capture it.

  14. Our email has doubled every month since oct with no change $700 for one month is a joke. There is no possible way this can be legal!!

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