During widespread outages our goal is to safely restore power to the most customers in the shortest amount of time.

The first step is to assess damage and find out what facilities and equipment need repairing. This helps us determine required materials, assign crews and set estimated restoration times.

Next, we focus our efforts on essential services such as hospitals, emergency response agencies, public utilities and community shelters. We repair the largest outages first; residential customers are given priority over business and industrial customers. Then, once the largest outages are mostly restored, work crews move on to other affected areas while some personnel remain behind to complete other necessary parts of the restoration.

There are three easy ways to stay connected with us and get updates on specific outages:

Download our app – AEPOhio.com/app
Sign up for text alerts – AEPOhio.com/alerts
View our outage map – AEPOhio.com/outagemap

12 responses to “When will my power be restored?

  1. Just wanted to say thank you to all the men and women that helped get rhe power back on in the athens area. Great job. My family and I greatly appreciate all your hard work.

    1. Hello Peyton. We offer a few ways to get updates during an outage. You can enroll in text notifications at AEPOhio.com/Alerts, download our mobile app at AEPOhio.com/App or visit our website for the latest updates at AEPOhio.com/OutageMap.

  2. December 11, 2021 I have no power have no power for the last six hours try to reach someone other saying is we’re working in your area do not see a dispatch truck powerline was cut failure to trim the trees still no power temperatures going to drop down to 20° no back up generator in the country no other houses aligning to keep windshield down the DPl and AES to restore my lines have not restore the power.

    1. Hello Jean. I’m sorry to hear you are without power. We understand outages are never convenient, especially in the cold. The best way to receive outage updates for your home is by enrolling in our text alerts at AEPOhio.com/Alerts or in our mobile app AEPOhio.com/App.

    1. Hi Jasmine. I’m sorry to hear your power is out. Get the latest update for the outage in your area using our mobile app (AEPOhio.com/App) or online at AEPOhio.com/OutageMap.

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