A storm brought down a tree in your yard. Electrical equipment on your property was badly damaged. AEP Ohio crews have fixed the power lines and installed a new utility pole … but you’re told you’ll need to make additional repairs before power can be restored.
This situation sometimes occurs because AEP Ohio is responsible only for the installation and maintenance of the service line and the electric meter. Homeowners are responsible for the other electrical equipment, which includes the house knob, weatherhead, service conductors/riser pipe and meter box.
(Check out our one-page overview that explains all this.)
We don’t expect customers to know what these items are; in fact, you’ll want a licensed electrician to make repairs. For customers who may not have an existing relationship with a qualified electrician and don’t know where to go for help, AEP Ohio partners with HomeServe (at no financial benefit to our company) to make this process simple. It’s easy: Call HomeServe at (833) 642-5914 to schedule an appointment with a qualified contractor in your area. After the repairs are complete and inspections have been approved, call us at (800) 672-2231 to let us know you’re ready to have power restored.
We recently designed some new door-hangers that clearly illustrate this information. AEP Ohio field employees can pass them out to impacted customers following a storm so we are able to get their power back as quickly and hassle-free as possible.
8 responses to “My Power is Off and AEP Says I Need to Make Repairs. Why?”
I would like one of the door-hangers now to provide me with easy access to the information I need. How can I obtain one?
Hi Eileen! Thanks for your interest. I would recommend printing out our one-page overview. It’s clear and concise and includes the same information found on the door-hanger. Be sure to let us know if you have any questions!
Do you offer whole home surge protection?
Hi Susanne. Thanks for writing. While we do not offer home surge protection, our partner, HomeServe, offers different home protection plans including surge coverage. They can be reached at 1-800-839-0837 or online at http://www.homeserveusa.com.
Local coop told me from the pole to my weather head is my responsibility to clear of brush and trees off the lines to my weather head who is responsible for this
Hi Rick. Thanks for reaching out. We’re not able to speak for electric cooperatives, however this graphic depicts responsibility for customers served by AEP Ohio.
We don’t have power and don’t know why
Hello Dustin, Please know that our crews work as quickly as safely possible to get our customers’ power back on. Our blog is a great place to get info, but you’ll find more frequent updates on our social pages, plus you can message our customer service team directly on Facebook and Twitter. You can also call them at 800-672-2231. If you haven’t yet, make sure you’re signed up for text alerts and download our app to report or check the status of an outage.