A storm brought down a tree in your yard. Electrical equipment on your property was badly damaged. AEP Ohio crews have fixed the power lines and installed a new utility pole … but you’re told you’ll need to make additional repairs before power can be restored.
So what gives?!
This situation sometimes occurs because AEP Ohio is responsible only for the installation and maintenance of the service line and the electric meter. Homeowners are responsible for the other electrical equipment, which includes the house knob, weatherhead, service conductors/riser pipe and meter box.
(Check out our one-page overview that explains all this.)
We don’t expect customers to know what these items are; in fact, you’ll want a licensed electrician to make repairs. For customers who may not have an existing relationship with a qualified electrician and don’t know where to go for help, AEP Ohio partners with HomeServe (at no financial benefit to our company) to make this process simple. It’s easy: Call HomeServe at (833) 642-5914 to schedule an appointment with a qualified contractor in your area. After the repairs are complete and inspections have been approved, call us at (800) 672-2231 to let us know you’re ready to have power restored.
We recently designed some new door-hangers that clearly illustrate this information. AEP Ohio field employees can pass them out to impacted customers following a storm so we are able to get their power back as quickly and hassle-free as possible.