Absolutely. If you have any questions about your bill or are having trouble paying it, we’re here to work with you.

We provide a variety of payment options including electronic fund transfer, online, via our app, by mail, by phone and in person.

We also offer a variety of payment plans to help those who need help with their monthly bills. The Average Monthly Payment Plan and Budget Billing Plan are levelized payment options that make bills more consistent throughout the year, even during the winter and summer when you may use more electricity.

We also partner with government agencies and non-profits to help low-income households with their utility bills. For example, Ohio PIPP Plus is a payment assistance program plan that makes monthly payments more affordable on a year-round basis. No matter your situation, we can work with you to customize a plan. Send us an email at help@aep.com or call us at (800) 672-2231.

More info: AEPOhio.com/account/bills

8 responses to “I have a billing issue. Can you help?

    1. Hi Billie. So sorry to hear about your high bill. Please call us right away so we can look into it and try to help you out: (800) 672-2231.

  1. Husband is the only one working I got Fired 03/17/2020 and no work looking for it but no luck can I do something for help with bill?

    1. Betty, we will do what we can to help. Please call us right away at (800) 672-2231 or contact us at Facebook or Twitter so we can come up with a plan.

  2. Good afternoon, these difficult times what happens if we fall behind in a payment for being out of work due to the quarantine of covid 19, we are concerned because we have three children, greetings and thanks!

    1. You’re definitely right, Andrea. These are difficult times for sure. And it’s OK if you fall behind on a payment because you’re out of work. We’ve temporarily suspended disconnections for non-payment during the pandemic. We also urge customers to try to keep their accounts current during this period.

  3. Hello I’m on SSI and I’m having trouble deciding what to do about either paying my bill right now or eating. I’m struggling since all of this corona virus started. I know that there is an extension on all utilities but how long

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