Sometimes customers request that we temporarily disconnect and reconnect their electrical service. The reasons often include tree trimming, rewiring, siding installation, construction and other home improvements. For this work, we charge a $153 fee for disconnecting and reconnecting service at the same location. The fee covers the cost of vehicle and equipment use, wages and other associated resources.

6 responses to “Why am I being charged $153 for work done at my home?

  1. Early Oct. 2018 , a tree fell down across my service drop between the transformer and my mast head, and took it down. Your crew came and disconnected it , and 20 minutes later, I had the new mast head and entrance cable replaced. Your crew reconnected and they left. I had always been told that from the mast head out was the AEP’s responsibility, and from the mast head on was my problem. So, why was I charged $153.00 ?

    1. Thanks for writing, Donald. We want to answer your questions fully so I have passed your note on to one of our forestry representatives to get in touch with you. I’m so sorry for any inconvenience this has caused; we will try to get it sorted out right away.

  2. This company is the worst honestly. Pay for a fee you shouldn’t and when the lines should be taken care of but you don’t. Charge for services they shouldn’t don’t do work, can’t communicate with anyone, don’t tell people things till it’s well past too late. Don’t care if someone was on life support in a home, don’t care if they lie to you or that no one is on the same page, always get different answers from anyone. This company is a joke. Have rules for some towns but not others, lines are important in Columbus Ohio but not in Newark Ohio. Every other rep says something different and then when you ask how much it cost to have them do the work they should be doing for free, that have no answer and can’t tell you a thing. Best part about this experience so far is the fact two apartments get to lose all their food in the freezer and was told to fill it against my own insurance. Want me to bill myself for something they caused and think it’s okay and the right way to treat customers, as if we have a choice on who we have. What a joke, I hope this tree falls down over the main line since it’s between a total of two other power lines and three cable lines alone and all of less than 8ft from the ‘pole to pole’ lines. Hope everyone in the area loses power due to this company’s pure neglect and laziness. Can’t even be upfront and honest with customers to even prevent issues. Sham of a company, you all need another federal case on you. But hey,we have been collecting this whole thing and this helps us to bring this company to the AG, it’s clearly needed

  3. Just spoke to AEP to have my service turned off so I can replace mail 200 amp breaker at the pole. This is just a upgrade of a old breaker and I have everything in hand to do the change. They will shut off the power. I’ll swap breaker In about 2 minutes and they can turn it on. Guess what. They are going to charge me 160.00$ to do this for me!!. My electric bill is already 300+ $ a month to what is basically a monopoly. If you need help…too bad. Slow to respond. Slow to show up, techs are typically rude and treat you like you are asking for some kind of a special favor for them to DO THEIR JOB!! And then your gonna pay them AGAIN to do it. AEP is a joke and I am as of now exploring alternatives for service.. They have officially gotten too big and forgot who’s ACTUALLY keeping the lights on!

  4. I have a dark spot in the alleys beside my home. Can a streetlight be installed? There is a drop pole at the corner of my garage and a transformer pole at a intersecting alley. Is there any security charge to my bill? Thank you.

    1. Terry, a member of our team has reached out to you directly via email. He should be able to answer all your questions.

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