Outages occur for a variety of reasons but one of the most common causes of power outages is trees and limbs falling on power lines. Just one tree limb can knock out electric service to dozens of homes up to several miles away. That’s why we have a comprehensive program to manage trees and brush that grow around power lines. Trimming trees is an essential part of keeping the lights on and ensuring you have safe and dependable electric service.

Our aggressive tree clearing program is cycle-based. This means you can expect to see tree trimmers in your neighborhood every four years clearing branches and other vegetation from power lines. Our tree clearing benefits you through improved service and fewer outages caused by trees.

You can play an important role, too: By planting the right tree in the right place, you help preserve your community’s trees while also benefitting utility customers.

More info: AEPOhio.com/info/treetrimming

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94 responses to “What’s your tree trimming policy?

  1. Yes I have a tree in my backyard who’s branches are up into the service lines the ones running from pole to pole, I notified Aep of this to see if they could maybe trim it back away from the lines.

    1. Hi Mark. So sorry for the delay in responding. I talked to our forestry team about your inquiry and someone will contact you very soon. Thank you for being patient!

        1. Hi Erica. Thanks for your question. AEP Ohio does not remove stumps after trimming or removing trees from our right-of-way.

  2. When AEP trimmed the remaining tree in our front yard that grows into the power lines, we asked if they could just cut it down like they did the other tree a few years ago and they said it would be a different crew and they would let them know. We never heard anything. Our neighbor now has trees marked for removal. Can they add our tree when they do our neighbor’s 3 trees? If we had been home when that was arranged, we would have asked them.

    1. I’m very sorry to hear you’ve had problems with your trees. I have sent your message to our forestry team and they should be contacting you very shortly. Thanks for your patience.

  3. Last year AEP removed 2 trees and trimmed others for clearance. My signed paperwork says circuit line 1002. AEP tree removal agreement says removal of brush and firewood. It all remains on my property, yet it came from the public right of way. I am a cancer patient and have been hospitalized during this year. Can you help get this finished up and cleaned up?

    1. Hi Gary. I’m very sorry you’ve had problems with this. I passed along your message to our forestry group and you should be hearing from them shortly.

  4. The tree removal crew showed up at my house around 9am on Wednesday April 8,2020 to trim branches around power lines. The crew was mulching the downed branches when I left my home around 5pm and I returned home at 7:30pm to find the crew had left a complete mess of downed branches in my driveway and all down side of my garage. So now I’m unable to gain access back into my garage to park my 2019 jeep cherokee back inside. I would like to know why your crew was so unprofessional as to leave downed branches in my driveway and laying against my garage on top of a lot of personal items stored beside the building! I work construction myself and its always been policy to make sure the mess is cleaned before leaving the job. I mean its not like they didn’t have enough time to complete the task considering they was here blocking my driveway and garage for at least 8 hrs. Totally unprofessional crew!!!

    1. Hi Jason. I do apologize about this situation and have our forestry team looking into it. A representative will be in contact with you by end of the day Wednesday. Thank you.

      1. I just went to the backyard of my house where there is a privacy fence. Three slats form the fence were knocked out when AEP cut trees and trimmed behind our fence. They left parts of the trees behind my fence. When they were trimming the wood hit my fence and knocked out three of the slats.. One branch is in bedded into my fence. Part of the fence is now leaning. I want someone from AEP to remove the logs left behind, fix the fence, and remove the branch imbedded into my fence.

        1. Hi Susan. Thanks for letting us know. I sent your message to our forestry team so they will be in touch shortly. Have a nice day.

  5. A few years ago AEP had agreed to cut down a tree on our property that is old, overgrown, and directly under the power lines, but we unfortunately had to cancel at the last minute. Can you tell me if they can re-schedule now?

    1. Thanks for writing, Gary. I’ve sent your request to our forestry group and someone will contact you soon to talk this over.

    2. We hired a tree service to remove 2 trees whi h had bra chest over power lines. They hD are remove the branches asplunch did.an axing job and made the local company’s job hLf o what the would need yo do. My question is, is the local company charged for.thos? Thank you

      1. Thanks for notifying us, Sally. I have sent your message to our forestry team and you should hear from someone soon. Have a nice day.

  6. AEP tree clearing crew left branches all along my son’s property line along a chain link fence.
    Afraid create home for snakes and other vermin. Also makes him look like a bad neighbor to adjoining property owner Brookside Drive Portsmouth

    1. Hello, George. Thanks for writing. A member of our forestry team said she will be reaching out to you soon to learn more about this issue. We appreciate the heads up.

  7. If a very large dead branch is located above pole to pole wires, will AEP cut the limb off?

    1. Hi Kathy. I have passed your message on to our forestry team and you should hear from someone shortly. Thanks for writing and have a nice day!

      1. Hi, AEP was out recently 7/8/2020, due to a transformer that blew. They trimmed some of my tree to remove it from the line, however there is still a lot of heavy branches touching the lines including the main one to my house. Are they able to trim this tree more. Also where they fixed the downed line there is a line that is hanging close enough for someone to jump up and touch it.

        1. Thanks for your message. I have passed it along to our forestry group and someone should contact you very soon. Have a nice day!

  8. Hello,
    Back in 2012, we lost power for 8 days – we live in the heavily forested area of northern Clintonville. Well, two years later – sometime around 2014 – I received a letter in the mail from AEP – and the letter stated that after the 2012 outages – they re-evaluated each service area and AEP was now initiating an “aggressive tree trimming campaign” to include the “problematic” Clintonville area. Well, here it is – 6 years later (2020) – and absolutely NO ONE from AEP has shown up in our neighborhood. Then recently, one day – I believe back in the first week of April of this year, 2020, – I receive an anonymous phone call from someone claiming to be from AEP – and that low and behold – they were coming to our neighborhood to start trimming trees – and my God – they might even need access to my back yard!
    Well, here it is 60 days later – and absolutely no one has shown up! As though I was really naive enough to believe anyone was actually going to come – after 8 years?

    Well, since we don’t live in the Worthington/Riverlea subdivision- I guess we won’t actually be seeing any tree trimmers – after all, when the storms hit back in 2012 Riverlea was one of the first areas to be trimmed – while ignoring the rest of the surrounding neighborhoods – and why was that? Well, gee – guess how many high level AEP employees live in old Worthington? Certainly more than live in my neighborhood. So for now, 8 years later – I’ve just decided to wait this out until the next wind storm arrives! Party on Wayne! Part on Garth!

    1. Hi Tom. I’m sorry to hear you’re disappointed with us — I can assure you that we have been doing tree trimming in Clintonville! I am going to pass this message along to our forestry group and someone will be in touch with you very soon. Thanks for writing!

  9. A tree on my property in Linden was completely butchered. It is a spruce tree and instead of removing or trimming it they just cut the top off of it completely ruining any ornamental value to the tree. I have never known any professional to trim a tree like this. This is an example of hack and slash to save time rather than actually having an educated or informed professional do the job correctly. I would love to have it removed as soon as possible because it is hindering future landscaping plans.

    1. Hi Jonathan. I am really sorry to hear about this. We try to take great care when trimming trees so this is incredibly disappointing. I passed this message along to our forestry group to find out what happened. You will hear from someone shortly.

  10. AEP left a card on my gate to my property, the card mentioned cutting and trimming trees but the back was not filled in. I have numerous trees marked on my property for removal and trimming. I am concerned based on all the negative comments on this site about crews leaving brush and trees after cutting. This will not be the case for my property, I will not allow access if this is how the crews operate.

    1. Hi Jeff. Rest assured our crews are considerate and careful when trimming trees around our power lines. They don’t remove brush and limbs during storms because there is a pressing need to get the work done as quickly as possible, so perhaps that’s what you’re referring to. In any event, I have sent your message to our forestry team so you should hear from one of representatives soon. Thanks for writing. Have a nice day.

  11. I have lived in my home for over 40 years and in those years I have removed huge branches that grow over my yard. The tree is in my neighbor’s yard and it’s a mulberry tree that has been hit by lightning at least three times and has split down the middle. There are now two trees still connected at the ground and one of the trees is ready to fall into my house. I have begged the two different owners to cut it down or trim it to no avail. Now I am disabled with no money and no means of saving my yard. The mulberries are messy, attract insects and smell horrible once the sun hits them. I can’t own a pool because I can’t keep up with the mulberries. I had a security light installed from AEP but the mulberry tree kept tearing the light and fixture down. Finally, AEP said they would no longer fix it so I lost the only security light I had. I used a flashlight at night to get to my detached garage when I needed to leave. Now it’s 2020 and the tree AGAIN has limbs that are sitting on my electric wires. I’m just waiting for another bad storm to take out the wires to my house. AEP has said to me over and over and over that it is not their responsibility and too bad for me. I’m tired. I don’t know what else to do.

    1. I’m so sorry to hear about this. It sounds frustrating. We will look into it right away. I have sent this message to our forestry team and someone will be in touch with you very shortly. Thanks for letting us know.

  12. AEP came and trim some trees by my work and cut up the wood and left it there are we allowed to take that?

    1. Hi Carie. I’d like to look into this first because I don’t want to give you the wrong answer. I have passed your message along to our forestry team and you should hear from someone soon. Thanks for your question.

  13. Aep came to trim my neighbors tree that had a broken branch on the line connecting to my house. They did some extensive trimming and left a huge mess all over my driveway and even drug some across my alley into another neighbors yard blocking off their driveway also. I called to inquire what was going on and was told a cleaning crew follows behind the trimming crew to take care of the mess. The so called cleaning crew still hasn’t shown up and I have to park a block away from my house and my neighbors are pissed at me about the mess in their driveway. Completely unprofessional and beyond disrespectful.

    1. Hi Heather. I’m so sorry this hasn’t gone well for you. We try to complete the tree trimming process as quickly and professionally as possible so it’s disappointing when a customer is upset. I have sent your message to our forestry group so they can look into this. You will hear from someone shortly. Thanks for notifying us.

  14. We called AEP for tree removal (its but a small tree) last night, we need high speed internet and they wont run a line til its gone. We are in south Columbus near Lockbourne Rd. Whats the average ETA someone is out with everything going on during this pandemic?

    1. Hi there, thanks for your inquiry. I’m forwarding your question on to the correct department for assistance. Someone will be in touch with you via email to help!

  15. AEP is currently removing trees on my property. They topped trees that they had no reason to. They took out trees they weren’t supposed to and now they won’t take the wood. This is my backyard and your policy states that you do take the wood from landscaped property ie yards. The AEP rep talked to my wife telling her that you don’t take wood (in violation of your policy) and had her sign off on it. You have destroyed my plan to shade my house and fraudulently convinced my wife to sign a paper stating the wood would be left. I am highly upset at the dishonesty.

    1. Hi Tim. I’m very sorry you’re upset. I’m not sure what happened so we will look into it right away. I passed your info on to your forestry team and someone will follow up with you very soon. Thanks for alerting us to this situation — we’ll try to make it right.

  16. My neighbor’s trees are growing to the point of entanglement with power lines. The trees reach over and through the power lines and hang across my property, very close to my house. 1. Will AEP trim the trees safely away from power lines, and 2. Will AEP clear debris from my property?

    1. Thanks for writing in. I’ve passed your question on to our forestry team so they will reach out to you soon. Have a nice day.

  17. AEP/CNUC wants to cut my five trees down at the road, right in front of my porch/house. I love them as ugly as they are (due to the “U” shaped trimming you’ve done for the last 20 years. Can they be cut back very short and like was done some years back?
    My Main question is, are they going to clean up the “entire” mess and grind out the stumps too?? I don’t need them creating a mess and make my property look hideous or create an extra expense for me to hire a stump grinder. (I’m not putting up with a bunch of stumps in my front yard.) If they’re gonna do a job they should do a complete job and not half ass it. I’m asking this question ahead of time because I know they’re notorious for doing a half ass job when it comes to trees. No matter which tree trimming company is used.
    We are not young people.

    1. Hi Billie. Thanks for asking. Our forestry team should be able to best answer your questions so I forwarded it on to them. Someone will reaching out to you soon so please keep an eye on your email. Have a nice day.

    1. Hi Ajack. I will have a forestry representative contact you to learn a little more about your issue. Thanks for writing and have a nice day.

      1. Crews are working in my neighborhood and just cutting down every tree instead of timing them. They are even going to cut down my 6ft dwarf spruce which has grown maybe 4 inches in last 8 years because “one day it might get big”.
        A tree which was just supposed to be trimmed has had every branch on the southern half cut all the way off the trunk.
        I was also told when they were marking trees, if the were going to remove any, they would remove the stumps. Now I’m being told “maybe, if we could fit the equipment trough the fence” and “we will write down you have requested this”.

        1. Hi John. Thanks for alerting us. I have sent your message to our forestry team and you should hear from someone soon. Have a nice day.

  18. Need to have some branches trimmed over the wires in my back yard. The next storm will take down the wires. I need some help.

  19. The utility crew that just did a cleaning in my neighborhood tore my lock off my fence gate and then cute down several of my trees to the stump. Im pretty upset by this situation. 1) because they could have damaged my fence by pulling the lock cord over the gate 2) i have chickens that free range my backyard, they could have escaped and 3) why didnt they just trim back the tree? Why did they cut it to the stump? They were well established mulberries

    1. Hi Kelli. I’m very sorry to hear about this. I have passed your message on to our forestry team and you can expect to hear from someone soon. Thank you for alerting us.

  20. Hello,
    A couple years ago Aep send a tree trimming service trim trees around the lines in the back of my house. They cut my mulberry tree( we use it for food)as it’s limbs were close to the lines. It was a healthy tree. A new transformer went up as well. When they cut it, it caused it to become diseased and start putting out black sap. In 2020 it did not produce fruit for the first time in decades. It is dying due to how it was trimmed. Can I talk to someone about coming to cut it down as if it falls it will take out power lines to a couple houses. This tree was fine until they trimmed it back and I’m sad it will need cu down. I appreciate the help. Thank you

    1. Hello Nicole. You can contact our forestry team directly by calling (614) 883-6987. They will be able to answer any of your questions.

  21. Hello,
    Recently workers came into my yard without permission to trim the trees near the pole. I wasn’t going to make an issue with them jumping the fence to do this as I view this as helpful, but they left all of the trimmed branches laying where they fell. I have had a difficult time calling to contact customer support. I would think cleaning the mess that was made would be standard.

    1. Hi Ryan. Sorry to hear about this. I have sent your message to our forestry team and someone will be in touch with you very soon to try to sort this out. Thanks for letting us know.

  22. I believe the tree that we planted is our responsibility. Tree planting is good for the environment to maintain good air quality. But where to plant the tree is another thing. We need to make sure that the tree we plant will not cause damages to our properties and lives of other.

  23. I have several trees along the roadway and the power line that have a blue circle painted on them. I was hoping that marked them for removal, as one, higher than the power poles, has a rotted out base and is full of holes. A neighbor told me that the tree service for AEP had come and gone, trimming some trees on his property. What’s the explanation?

    1. Hi Irving. Thanks for sending us a note. I have alerted our forestry team and someone should be contacting you shortly with help. Have a nice day.

  24. I had a team come in last Thursday and trim several trees back. I had an ASPLUNDH guy come up the driveway when I was going to work, but when I arrived back home later they hadn’t cleaned up any of the mess. How would I get them to come back and clean up the mess, and also get the sign they left?

    1. Hey Joe. Sorry to hear about that. I have sent your message to our forestry group so you should hear from someone shortly. Thanks for letting us know.

  25. I want to make sure that my trees grow stronger. It makes sense that having them properly trimmed would be important! I wonder if I could work with a specialist to ensure that my trees get trimmed correctly.

    1. Hi Braden. I sent your message to our forestry team so you should hear from someone shortly. Have a nice day!

  26. I have a tree that no one will cut down for us. It’s directly behind our home, very close to and between our neighbors home and our Electric service line. I’ve had numerous companies come look at it to give an estimate and no one will touch it. It’s dead. Limbs have been falling. Last week a big limb fell bending the service pole off our home! How do I get this tree down safely?!

    1. Hi Alecia, a tree trimming company would need to take down the tree. Feel free to call one of our customer service reps if you need to discuss further, you can reach them at 800-672-2231.

  27. Thank you for posting such an interesting article . I’m a guy who helps plant trees and also encourages people to plant more trees in their neighborhoods.
    It’s so important that we all do our part to preserve our community’s beautiful urban forest. But it’s not enough just to plant a tree – they need care too!

  28. I want find out about someone checking out if our neighbor’s tree is hanging over some power lines?? Who can I contact??

    I live in New Philadelphia Ohio

  29. So how lazy can aep be? I called them last night to alert them of overgrown tree growth on a powering. Instead of cutting the tree they disconnect the power line and run it over the tree. They try and charge me a 150$ disconnect fee. They charge me a service fee each month for these services and then refuse to run these services. 10/10 wish monopolies weren’t a thing so companies like this didn’t exist

    1. Hi Victor. I’m so sorry to hear about your experience. We are looking to it right away. Expect to hear from one of our forestry representatives very soon — thanks for alerting us.

  30. I have 2 trees under a power line I would like cut down instead of pruned. One is mostly dead and the other is dying. AEP pruned these trees last year along with some others. It sounds like a different crew would handle cutting down a tree?

    1. Thanks for your note, Melanie. I have passed it along to our forestry team and you should hear from someone shortly.

  31. Hello,
    I had a few questions… On the road we live everyone’s trees have been trimmed besides ours and we just did not understand why? Our neighbor who has tree’s just like ours had a problem with their lines last year, where they started sparking and almost caught on fire. We just wanted to try and prevent this from happening to us. Any information would be greatly appreciated, Thank you so much for your time.

    1. Hi Melissa, Thanks for reaching out. Our forestry trim has a cycle for tree trimming in neighborhoods, and they clear away any limbs that could be a hazard with our power lines. Without knowing your address, it’s hard to give a specific answer on this. It may be that they didn’t find your trees to be a hazard to the lines. If you could please private message us on our AEP Ohio Facebook or Twitter pages with that information and your concern, one of our representatives will be happy to look into this further. Our best to you.

  32. Who is responsible for mowing/trimming the area under power lines? I have two power lines on my property and some trees are getting very tall and there is a lot of growth that needs to be cut/mulched down. Does your crew do this work?

  33. I am curious if aep will trim or cut back a tree we have in our yard that is very old and large. It hangs over our line into our house and has already been trimmed on the other side by aep once before where it almost touched the neighbors line. Will aep take a tree down completely?

    1. Hi there, thanks for reaching out to ask. It is the homeowner’s responsibility to trim or maintain any trees from their service drop line from pole to house. If the tree isn’t in the right of way area from pole to pole, or just outside the right of way being a hazard (such as a dying tree leaning into the primary lines from pole to pole), then we would not trim or remove it outside of maintenance areas. If a customer needs to have a tree trimmed or removed by a private contractor, they can call our Customer Operations Center at 1-800-672-2231 to have one of our service technicians come out to disconnect the service wire to their home. We will put it back in service once the work is safely completed. If you have any further questions about your particular issue, you can reach out to our forestry team at
      aepohioforestry@aep.com or call 1-614-883-6987 to the AEP Ohio Forestry line.

  34. You are doing an amazing job!
    It is important to maintain trees and vegetation near electrical equipment and high fire risk areas. It is a matter of public safety and for the reliability of the power grid. It’ll be really helpful to everyone if you can also mention what kind trees are best to grow inside the city.

  35. Yes hi I was wondering when they would be trimming my trees in the back of my house in the alley? They had marked the trees with a Blue circle 🔵 and that was quite some time ago and now from where things have grown you can’t see the Blue circle anymore. So I was wondering when this will be taking care of?

    1. Hi Robert. Thanks for alerting us. I sent your message to our forestry team and you should hear from someone soon. Have a nice day.

  36. When I bought the house I had 3 big trees removed, but the one that sat back in the corner, I left there but i notice that the tree has branches, some live, some dead that go from house wrap thru the branches. I wanted to cut the few dead ones i could reach but i was told I should check with AEP first since the wire is going to a pole behind the fence. Would AEP move those branches around the wire?

    1. Leroy, I apologize for the delay in responding. I just sent your inquiry to our forestry team and you should hear from someone very soon. Have a safe and happy Fourth of July!

  37. I have 2 pine trees in my backyard that are touching electrical wires. Can you contact me on how I get them removed?

  38. Do you clean up after three triMming? You all left branches from 2 different trees (one from each of my neighbors property) and left a lot of the the mess in my driveway. Again neither tree is mine!

  39. You put a new pole in the back of my house with a transformer spring of 2021 and it is now surrounded by tree branches. Would love for some one to come out an eyeball it – may need to be trimmed back.
    Thanks
    Erick Zanner

    1. Hi Erick! Thanks for letting us know. I’ve alerted our forestry group and you should hear from someone shortly.

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