How We're Responding

We’re committed to the health and safety of our customers, communities and employees. We are closely monitoring the COVID-19 pandemic and are taking steps to reduce its impact locally by:

  • Temporarily suspending disconnections for non-payment
  • Working with customers who anticipate problems paying their electric bills
  • Eliminating face-to-face interactions with customers

As we work to keep the power flowing, we will continue to look for ways to support our customers and communities during these uncertain times.

Financial Hardship

We understand that many of our customers may be experiencing financial hardship – for some, made worse by the current situation.

Business Resources

Business Assistance & Resources

As you navigate operations in these uncertain times, our business support experts are here to help with information on AEP Ohio programs and other external resources.


Scammers will likely take advantage of the pandemic. Be vigilant and remember, we will never contact you demanding immediate payment.

Health & Safety

We’re taking preventative measures to reduce the spread of the virus and help protect our customers, communities and employees.


Here you’ll find answers to the most frequently asked questions on how we’re responding to the pandemic.

Contact Us

We’re here to help. Please reach out to our Customer Solutions team with any questions.

Energy Education

Looking for at-home learning opportunities? We’ve compiled a list with a few of our favorite energy-related educational resources and activities.

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UPDATE: AEP Ohio’s Response to COVID-19

Updated: Friday, March 20, 2020 At AEP Ohio, we’re committed to the health and safety of our customers, communities and employees. We’re closely monitoring the COVID-19 pandemic. While the days ahead may look different than what we’re all used to, we don’t anticipate disruption in our ability to provide power to our customers. Billing & …

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