In the wake of COVID-19, customers need to be prepared for an uptick in phishing and scam attempts. This is a particularly vulnerable time for many people including senior citizens, low-income residents and understaffed small businesses.

Here’s how you can keep your personal information safe during these uncertain times:

  • Check your account status online or call us at (800) 672-2231 if you’re contacted about a late payment.
  • Make payments only through or with an authorized AEP Ohio agent.
  • Watch for callers posing as an AEP Ohio representative.
  • Connect with us on social media. We monitor the latest threats and alert customers through our Facebook and Twitter accounts.

If you’re ever in doubt, hang up the phone and call AEP Ohio immediately. An AEP Ohio employee can tell you if we’ve contacted you about your bill. We’re here to help.

Learn more at

2 responses to “COVID-19: Protect Yourself From Scammers

  1. I contacted residents ENERGY ..i cancelled any and all accounts and ties with them .. Please remove them from my bill.. the last two months my bill has been bigger than it could possibly be lagitamiltly.. I do not have A.C. unit and my hear. Is gas .. the electric bills last two months are out ragious.. is my meter broke? Is someone stealing energy .? Am I being made to pay someone else’s bill.. I can’t afford this please fix the problem .. and Def remove residential energy.. sincerely Tammy L Reynolds 9155255632
    1090 Irish Ridge Rd
    Philo Ohio 43771

    1. Hi Tammy. Sorry if this issue is causing you trouble. I can tell you that the retail electric provider will be removed from your account once we have received paperwork showing you have requested the removal. And it looks like we sent you an email to confirm this information. If you want us to send a second email we can certainly do that. Please give us a call or reach out via Facebook or Twitter if you have questions — that is the quickest, most efficient way. Thanks for writing.

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