Updated: Friday, March 20, 2020
At AEP Ohio, we’re committed to the health and safety of our customers, communities and employees. We’re closely monitoring the COVID-19 pandemic. While the days ahead may look different than what we’re all used to, we don’t anticipate disruption in our ability to provide power to our customers.
Billing & Financial Hardship
We understand that many of our customers may be experiencing financial hardship – for some, made worse by the current situation. We’ve temporarily suspended disconnections for non-payment. We urge customers to make every effort to keep their accounts current during the period when disconnections are suspended. If you anticipate problems paying your electric bill, please contact us so we can work together on a plan.
Please read our FAQs about disconnection suspension for more information.
Our team is monitoring guidance from the CDC and taking careful precautions to keep our workforce safe. We’re encouraging employees to work from home, if they can do so. For our lineworkers and field employees who are most critical in keeping the power on, we’re taking preventative measures to minimize their exposure to the virus.
We’ll Be Here
Please know that we stand ready to respond. We’ll continue to look for ways to support our customers and communities as we work to keep the power flowing. And you have our promise that we’ll keep you updated on our efforts as we weather this unprecedented time together.
Please stay safe and healthy.