Updated: July 6, 2020
At AEP Ohio, we’re committed to the health and safety of our customers, communities and employees. We’re continuing to closely monitor the COVID-19 pandemic and don’t anticipate disruption in our ability to provide power to our customers.
Billing & Financial Hardship
We understand that many of our customers may be experiencing financial hardship due to COVID-19. In March, service disconnections had temporarily been suspended. As part of our return to standard business operations, service disconnections for past due customer accounts will resume in September. No disconnects will occur before September 14. Please refer to your September bill for a potential disconnect date on your individual account.
If you anticipate problems paying your electric bill, please contact us so we can work together on a plan:
Please read our FAQs about disconnection suspension for more information
Our team is monitoring guidance from the CDC and taking careful precautions to keep our workforce safe. We’re encouraging employees to work from home, if they can do so. For our lineworkers and field employees who are most critical in keeping the power on, we’re continuing to take preventative measures to minimize their exposure to the virus.
We’ll continue to look for ways to support our customers and communities as we work to keep the power flowing. And you have our promise that we’ll keep you updated on our efforts as we weather this unprecedented time together.
Please stay safe and healthy.