We understand that many of our customers may be experiencing financial hardship – for some, made worse by the current situation. We’ve temporarily suspended disconnections for non-payment. We urge customers to make every effort to keep their accounts current during the period when disconnections are suspended. If you anticipate problems paying your electric bill, please contact us so we can work together on a plan.
Please read our FAQs about disconnection suspension for more information.
Business Assistance & Resources
We recognize that for many of you, recent times have not been business as usual. AEP Ohio is working closely with our business community as we navigate the challenges of the COVID-19 pandemic. To help support our business customers we’ve compiled a list of available federal, state and local resources.
Business customers with questions should contact our Business Solutions Center at 1-888-710-4237.
You can learn more about payment options and assistance programs here.
The AEP Ohio Fund of the Columbus Foundation will donate $180,000 in emergency funds to help address the hardships faced by customers and communities amid the COVID-19 pandemic. The grant is part of nearly $500,000 that the AEP Foundation awarded to support more than 40 not-for-profit agencies that provide basic human services, such as food, shelter and housing across AEP Ohio’s service territory. The United Way, Salvation Army, YMCA, and local food banks and pantries, in addition to other local organizations will receive funds through this donation.
In total, the AEP Foundation will donate $1.5 million to communities served by AEP in eleven states to help those in need.