Billing & Financial Hardship
We understand that many of our customers may be experiencing financial hardship due to COVID-19.
As part of AEP Ohio’s return to standard business operations, service disconnections for past due customer accounts have resumed.
Disconnections will only be made after multiple notices and the opportunity to bring your bill current is provided. Customer bills include past due amounts, the payment amount needed to avoid disconnection and a possible disconnection date.
If you anticipate problems paying your electric bill, please contact us so we can work together on a plan:
Please read our FAQs about disconnection suspension for more information.
Business Assistance & Resources
We recognize that for many of you, recent times have not been business as usual. AEP Ohio is working closely with our business community as we navigate the challenges of the COVID-19 pandemic. To help support our business customers we’ve compiled a list of available federal, state and local resources.
Business customers with questions should contact our Business Solutions Center at 1-888-710-4237.
For residential, commercial and industrial customers dealing with financial hardships, AEP Ohio offers payment arrangements. In order to qualify, customers must pay a portion of their unpaid balance, and the remaining balance will be added to future bills.
You can learn more about payment options and assistance programs here.
Caring for Our Communities
Since March, the AEP Foundation has donated more than $500,000 to organizations in Ohio providing direct assistance to those in need, including $180,000 in emergency funds to help address the hardships faced by customers and communities due to the pandemic.
AEP Ohio’s Neighbor to Neighbor program provides direct payment assistance for those in need. Customer contributions made to the N2N program are matched by the AEP Ohio Foundation. More information is available at AEPOhio.com/N2N.