Billing & Financial Hardship
We understand that many of our customers may be experiencing financial hardship due to COVID-19. We’ve temporarily suspended disconnections for non-payment and will resume service disconnections for past due customer accounts in September, upon approval from the PUCO.
If you anticipate problems paying your electric bill, please contact us so we can work together on a plan:
Please read our FAQs about disconnection suspension for more information.
Business Assistance & Resources
We recognize that for many of you, recent times have not been business as usual. AEP Ohio is working closely with our business community as we navigate the challenges of the COVID-19 pandemic. To help support our business customers we’ve compiled a list of available federal, state and local resources.
Business customers with questions should contact our Business Solutions Center at 1-888-710-4237.
For residential, commercial and industrial customers dealing with financial hardships, AEP Ohio is offering extended payment arrangements, and waiving deposit requirements. In order to qualify for payment arrangements, customers must pay a portion of their unpaid balance, and the remaining balance will be added to future bills. Deposit requirements will be temporarily waived for payments missed between March and July 2020.
You can learn more about payment options and assistance programs here.
Caring for Our Communities
Since March, the AEP Foundation has donated more than $500,000 to organizations in Ohio providing direct assistance to those in need, including $180,000 in emergency funds to help address the hardships faced by customers and communities due to the pandemic.
AEP Ohio’s Neighbor to Neighbor program provides direct payment assistance for those in need. Customer contributions made to the N2N program are matched by the AEP Ohio Foundation. More information is available at AEPOhio.com/N2N.