COVID-19

Recent Articles

Protect Your Business From Scammers

Criminals will do anything to steal money from unsuspecting victims. With the COVID-19 pandemic and holidays right around the corner, this is a particularly high-risk time for many people — including small businesses. It’s important to be alert and know how to spot the signs of a scammer. Have a conversation with your team about …

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Flexible Payment Options Available

The COVID-19 pandemic has changed life for all of us. We understand that many people are experiencing financial hardship, and we want to help you get back on track.  Since March, we’ve temporarily suspended disconnections for non-payment. As part of our return to standard business operations, service disconnections for past due customer accounts recently resumed. …

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Nextdoor Community Guidelines

We’re excited to use Nextdoor’s Service Provider Platform as an additional tool to connect with you about ongoing work to improve your electric service, important outage info, community safety, storm information, and other updates relevant to your neighborhood.  We ask that you keep your comments and posts respectful to community members and relevant to AEP …

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Struggling Financially? Payment Options Are Available

We know that many of our customers are facing financial hardships due to the impacts of COVID-19. Since March, we’ve temporarily suspended disconnections for non-payment. As part of our return to standard business operations, service disconnections for past due customer accounts will resume in September. No disconnects will occur before September 14. Please refer to your …

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Payment Options Available

We know that many of our customers are facing financial hardships due to the impacts of COVID-19 on businesses. Since March, we’ve temporarily suspended disconnections for non-payment. As part of our return to standard business operations, service disconnections for past due customer accounts will resume in September. No disconnects will occur before September 14. Please refer …

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Payment Plans: We’re Here to Help

We understand that many of our customers may be experiencing financial hardship due to the impact of COVID-19. We’ve temporarily suspended disconnections for non-payment and will resume service disconnections for past due customer accounts in September, upon approval from the PUCO. Our customer service team is ready to work with you to find a payment …

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