We know that many of our customers are facing financial hardships due to the impacts of COVID-19. Since March, we’ve temporarily suspended disconnections for non-payment. As part of our return to standard business operations, service disconnections for past due customer accounts will resume in September. No disconnects will occur before September 14. Please refer to your September bill for a potential disconnect date on your individual account.
If you’re struggling to pay your electric bill, it’s important to reach out to our team to find a solution. Taking action now can help keep balances and bills manageable and your electric service connected.
We’re offering extended payment arrangements in many situations. To qualify for payment arrangements, customers must pay a portion of their unpaid balance, and the remaining balance will be added to future bills.
You can act now by reviewing a payment option with AEP Ohio customer service by:
Please reach out to our team today to discuss payment options. We want to help and can work with you to figure out the best way forward.