We know that many of our customers are facing financial hardships due to the impacts of COVID-19. Since March, we’ve temporarily suspended disconnections for non-payment. As part of our return to standard business operations, service disconnections for past due customer accounts will resume in September. No disconnects will occur before September 14. Please refer to your September bill for a potential disconnect date on your individual account.


If you’re struggling to pay your electric bill, it’s important to reach out to our team to find a solution. Taking action now can help keep balances and bills manageable and your electric service connected.

We’re offering extended payment arrangements in many situations. To qualify for payment arrangements, customers must pay a portion of their unpaid balance, and the remaining balance will be added to future bills. 

You can act now by reviewing a payment option with AEP Ohio customer service by:

Please reach out to our team today to discuss payment options. We want to help and can work with you to figure out the best way forward.

128 responses to “Struggling Financially? Payment Options Are Available

    1. Connie, you might want to review your options here: aepohio.com/account/bills/assistance. Or give us a call: 800-672-2231. We will be able to review your options. Be well and be safe.

    1. Hi David. All the info you need to know about different payment options is located right here: aepohio.com/account/bills/pay/CompareAllPayments.aspx

    1. Oh wow, Victoria, I hope you are doing OK! Yes, we have payment arrangements available. Give us a call or send us a message on social media. Most importantly, please be safe and healthy!

  1. I pay my accounts via my credit union. Since my checking account has not cleared the check in the amount of $24.43 I contacted the credit union. Their records indicat they mailed a check to AEP on 08/13/20. Obviously, the current slow down of the mail by this administration has affected the delivery.

    I will monitor my AEP account and if the check has not arrived by 08/21 I will pay via your home page.

    1. Hi Bradley, we understand your frustration. If you’re having issues today with payment, please call to talk with one of our customer service representatives at 1-800-672-2231. Take care.

  2. I am in need of help with my payments and my bill. I have paid what I can during this time but I cannot afford to pay all of it at this time. We are at a reduced income and really need the help!

    1. Hi Shawn. We understand. We can help with a payment plan. You can check out AEPOhio.com/Assistance for some options, and then reach out to us and we’ll help you figure out the best plan. Either through the AEP Ohio Facebook or Twitter pages, or just call us at 1-800-672-2231. Thanks and best wishes to you.

    1. Hi there! We understand. You’ll need to reach out to a customer service rep to have them switch it back. You can do so easily via the AEP Ohio Facebook or Twitter page, or just give us a call at 1-800-672-2231. Thanks!

    1. Hi Marcy, there are no discounts available on your electric bill. However, we do have payment plans that can help ease your monthly bill. Please give us a call to discuss at 1-800-672-2231.

    1. Hi John, there are no discounts on electric bills. However, we do have payment plans that can help ease your monthly bill. Please give one of our customer service representatives a call at 1-800-672-2231 to discuss. Take care.

  3. Just wondering what my payment options would be. My work has been cut in half due to the Covid situation and I am really trying to make everything work.

    Thank you.

    1. Hi Jennifer. We are sorry to read about your work situation. You can start checking out your options at AEPOhio.com/Assistance. Our customer service representatives can help as well, just give us a call at 1-800-672-2231. Our best to you.

    1. Hi Robert, we’d need you to give us a call to discuss. You can reach a customer service representative at 1-800-672-2231. They can help sort this out with you.

  4. I would like a call to discuss our last month’s bill. I do not understand how the cost jumped considerably. I reached out when we received the bill but did not hear back. I am hoping our bill this month will not be another $370 as it was last month. That is not feasible to sustain that large of a jump when nothing has changed at our residence over the past 2-3 months.

    1. Yes, Dia, please give us a call. One of our customer service representatives can go over your bill with you. You can reach us at 1-800-672-2231. Take care.

    1. Hi Michael. We’re glad to help you set up a payment plan. Please give us a call at 1-800-672-2231, or you can reach a customer care representative through our AEP Ohio Facebook or Twitter pages. If you’d like, you can check out payment options at AEPOhio.com/Assistance. Take care.

  5. we have struggled for a while due to higher than usual bills. now the virus has helped to futher that struggele. requesting a 6 mos or 9 mos payment arrangement. will be calling in for this soon.

    1. Hi Gary, yes, calling us is the best way to accomplish this. We can find the right plan for your situation. Our number is 1-800-672-2231. Take care.

    1. Hi Alisha, it’s best if you give us a call to discuss. You can reach a customer service representative at 1-800-672-2231.

    1. Hi Rian, so sorry to read that, we know these are tough times for some of our customers. You can check out AEPOhio.com/Assistance or just give us a call at 1-800-672-2231 to discuss your options. We’ll gladly help.

    1. Hello Carol, we’re sorry for the situation you are in. Please check out AEPOhio.com/Assistance for some options, and then give us a call at 1-800-672-2231 or you can reach customer service through the AEP Ohio Facebook and Twitter pages, too. Our best to you.

    1. Hello Edward. Please give us a call at 1-800-672-2231 to discuss payment arrangements. Or, you could reach out to us via Facebook or Twitter on our AEP Ohio pages for a customer service rep to help you. We appreciate you being our customer.

    1. Hi Teresa, just give us a call at 1-800-672-2231 to talk with a customer service representative or reach out to us through the AEP Ohio Facebook or Twitter page. We have payment plans available that can help.

  6. Hello, I am inquiring about the payment extension and payment plan. I just recently got a job and get paid every two weeks. Due to Covid I am very low on any money for bills and have Rent and electric the priority but seem to be low again. If there is any way this could be possible please respond

    1. Hi Tonya,
      We’ll need you to call in and talk with a customer service representative. You can reach us at 1-800-672-2231. Or, you could direct message us on the AEP Ohio Facebook or Twitter page. Take care!

  7. I paid my electricity in advance and just wanted to know what my current balance is as I do not want to be behind my payments.

    My address is:
    7300 Beverly Avenue
    Apartment 7
    NE Canton, OH 44721

    1. Hi there, you can register online at AEPOhio.com/Account to find your current balance, or, give us a call at 1-800-672-2231 and we’ll help you out! Take care.

    1. Sorry to read this, Joann. You can reach us at 1-800-672-2231 to talk with a customer service representative. Or, send a message via the AEP Ohio Facebook or Twitter page. We have payment plans available that can help.

    1. Hi there, we’re sorry to read this and we’d like to help. Please call 1-800-672-2231 to talk with a customer service representative or reach out to us through the AEP Ohio Facebook or Twitter page. We have payment plans available that can help.

    1. Sorry to hear it, Gary. Give us a call at 800-672-2231 and we will review your account and discuss ways we can help.

    1. I’m so sorry, JoAnn. Please call us right away at 800-672-2231 and we can talk over some options available to you.

  8. Why are you going back to disconnecting people for non-payment of services when there are many Americans that are still not back to work yet. Congress has not come up with a second stimulus package until I think that you need to extend this to the end of the year so that people aren’t left in the cold as we get into the fall and winter months.

    1. Namone, we’re working with our customers to provide flexible payment options so they can maintain electric service without building a very large past-due balance they would have to pay all at once. Disconnecting customers is always our last resort, and customers who work with us on a payment plan won’t be disconnected.

    1. Sorry for the inconvenience, Sharron. I’m not sure what happened. I passed your request on to our customer service team and someone will contact you soon to help out.

    1. Hi Rebecca. I have passed your request on to our customer service team and someone should be able to email you soon. Thanks for letting us know.

  9. I have been on furlough from my job since March. Now I have learned that my position has been phased out and I am totally unemployed. Is there some type of budget arrangement or anything that I might do to stay current?

    1. I’m so sorry, Marlin. This sounds very hard. We have info about payment arrangements here: aepohio.com/account/bills/assistance. You might also want to give us a call. Good luck to you.

    1. Brittnee, I’m very sorry. Call us as soon as possible so we can talk though some payment options and try to get you some help.

  10. I’ve been trying to catch it up. like most essential workers my hours were cut and the govornment did absoulty nothing to help us. I had my take home pay almost cut in half from what it had been for 2 straight years. im close to getting it caught up by sacrificing other bills. You can see that I have been trying by looking at my payments.

    1. Ronnie, unfortunately I am unable to view your account information. If you contact us via Facebook or Twitter or call us at 800-672-2231 then we are able to take a closer look at your payment history and see what we can do to help. Good luck to you.

    1. I’m so sorry for the challenges you’re experiencing, Teresa. Please call us or send us a message on social media and we will try find a solution that works for you.

    1. Hi Denise. Sorry to hear about this. The restaurant industry is definitely in a tough spot. We do have payment plan options that can help: aepohio.com/account/bills/assistance. You can also give us a call at 800-672-2231.

  11. We had been struggling due to my husband’s bvb and 81 years old has had strong kin e n dementia. Now we were under quarantine due to one of the a iui despite got covid now had to spend 112.00 on a prescription we had not planned for. Would like to catch up in September please.

    1. Hi Denise. Sorry to hear about this. We can work out an arrangement for you. Please call us right away to get it ironed out: 800-672-2231.

    1. Robert, give us a call at 800-672-2231 or send us a message via Facebook or Twitter and we should be able to figure this out for you. Thanks.

  12. I was receiving my bill by email; I have not received a bill for the last two months. I was receiving by email for past 4 or 5 months. The bill may be in my deceased husband’s name.

    1. Hi Mary. Thanks for letting us know. One of our customer service reps should be in touch with you shortly to get this resolved. Thanks.

  13. I am havoiing a hard time making ends meat but i have a payment set up for my pasat dues balance can you help me out at all with the remaining

    1. Ronald, sorry to hear about your troubles. We can help but you will need to call us to talk through your options. You can also find more information about payment plans here: aepohio.com/account/bills/assistance

    1. Bhakta, you will want to go online to confirm we have the correct account information for you. You can also give us a call at 800-672-2231.

  14. i have some sort of payment plan however I am still off work due to shut down at work under COVID-19 and with the loss of the extra 600.00 in unemployment benefits I am struggling financially. I have a 121.00 past due I think that is due 8/20 I cant make that payment . I need some help

    1. So sorry to hear this, Tracie. It’s definitely a tough time for a lot of folks. There is information about payment plan options here: aepohio.com/account/bills/assistance. You may also want to give us a call at 800-672-2231. Good luck, be well.

  15. i have tried twice know setten up 2 phone appts. with community action to be recertified for my pipp and both times they have not called me on my appt. times…dont know what to do to get back on my pipp, and my elect. bill has been running me short buyen grocries for my son and i do not get food assistance. how can i be put back on pipp if community action does not call me on my scheduled phone appt/

    1. I’m sorry to hear that, Jessie. I’m not sure what is going on. You might want to try the PIPP contact info available here: aepohio.com/account/bills/assistance. One of those resources might be able to get this resolved or point you in the right direction. Good luck!

  16. Just want to keep caught up with electric bill without running myself short on payday or disruption of my service and without ending up with a huge electric bill at the end of this disaster.

  17. I’m already on a payment plan but had my hours cut in March when this all started. I’m back full time but struggling to catch up! Because I work full time I get no assistance but I will get caught up as quickly now as I can. I will be making a payment the end of next week just not sure how much I can pay!

    1. Hang in there, Carolyn. I hope things are turning around for you. If you expect any problems paying your bill it’s best to call us as soon as possible. We should be able to work something out.

    1. I’m so sorry! I’m not sure what happened but I apologize for this inconvenience. If you call us at 800-672-2231 or send us a message via Facebook or Twitter we should be able to take care of this for you.

  18. Hello. We desperately need help with all our utilities. My husband if on a fixed income and that is what we pay our bills with. Please contact me ASAP! Thank you kindly!!

  19. Am in desperate need of help since covid lost my job been denied unemployment and s th I’ll struggling looking for work. Please help

    1. So sorry to hear this, Brandi. It sounds like a very tough time and I hope everything turns out OK for you. We can help but you will need to contact us via Facebook or Twitter or give us a call. That lets us take a closer look at your account information. Thank you and good luck.

  20. Need payment options. Have been out of work. Just started working only 10-20 hours a week. Have exhausted saving that helped with making payments.

    1. James, so sorry to hear this. Payment options are available here: aepohio.com/account/bills/assistance. Be safe and good luck.

  21. I still oh my deposit of $385. And I don’t have the money right now and it’s going to be a while before I have it. But my payment and September I’m not sure yet of what the amount is I just need to know what I can do about my deposit to keep my electric from getting shut off

    1. Thanks for letting us know, Robert. It’s good you are able to give us a heads up. That said, please call us immediately so we can try to resolve this issue: 800-672-2231.

    1. Hi Janet. Yes, there are payment plans available. More information can be found here: aepohio.com/account/bills/assistance/

  22. Dear AEP:
    Our family is experiencing financial hardship. Please consider for ae financial hardship deferment/payment arrangement.
    Judge Burns

    1. Judge, sorry to hear you’re experiencing financial hardship. We can help set up a payment arrangement but you will need to call us: 800-672-2231. Thank you.

    1. Sounds tough, Britania, I’m sorry. I can’t say for sure — someone will have to take a closer look at your account. Please call us at 800-672-2231.

    1. Hey Mary. Give us a call right away to review your options. You might also want to look here: aepohio.com/account/bills/assistance

  23. I’ve been struggling to pay my bill because I was out of town I came back my house was broken into and demolished vandalized and trashed. To the point where I haven’t even been able to stay in my own home until repairs and clean up was sufficient enough to stay in my house and be as safe as possible. I’ve had to stay in hotels during this time and I live on a limited income so my finances are stretched thin and I need some help

    1. That’s awful, Richard. Sorry to hear about your situation. Give us a call or reach out through Facebook or Twitter and we should be able to help.

  24. I thought that I would be ok but due to us being at home full time literally 24/7, my bill has sky rocketed in a month and we have done nothing different other than be home more. Now that school is remote and my work is also, it will continue to rise. Please let me know if I qualify for something.

  25. I APPRECIATE THAT BUT MY NEW PHONE NUMBER IS 234 360 9609 MY OLD PHONE DIED SUDDENLY AND I COULD NOT SAVE THE OLD PHONE NUMBERS AND I HAVE STRAIGHT TALK

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