We understand that many of our customers may be experiencing financial hardship due to the impact of COVID-19. We’ve temporarily suspended disconnections for non-payment and will resume service disconnections for past due customer accounts in September, upon approval from the PUCO. Our customer service team is ready to work with you to find a payment solution.

Take the first step and reach out to us today to get back on track with your electric bill:

Below is additional information on payment plans and assistance programs for your reference. 

AEP Ohio Payment Plan

Pay a past due balance evenly over a 2-12 month period, while continuing to pay new charges. Initial partial payment will be required when plan is established.

Call: 1-800-672-2231
Click:  AEPOhio.com/Assistance

State of Ohio’s PIPP (Percentage of Income Payment Plan)

Eligible households have a gross annual income at or below 150% of the federal poverty guidelines ($36,450 for a family of 4)

  • Gas heated homes: There is a monthly payment of 6% of the household income for the natural gas bill and 6% of the household income for the electric bill
  • All electric homes: The monthly payment is 10% of the household income
  • Balance of the bill is subsidized by the state of Ohio
  • Minimum monthly payment of $10.00
  • Paying on-time and in-full each month reduces the outstanding balance
  • 24 on-time and in-full payments eliminates the outstanding balance

Call: 1-800-282-0880
Click:  Ohio Development Services Agency

Call: 1-800-686-7826
ClickPublic Utilities Commission of Ohio Website

LIHEAP (Low-Income Home Energy Assistance Program)

Households at or below 175% of the federal poverty guidelines are eligible

  • One-time benefit applied directly to the customer’s bill

Call:  1-800-282-0880, Option 2
Click: Ohio Development Services Agency

Dollar Energy Neighbor to Neighbor Summer Cooling Assistance

Household income must be at or below 250% of the Federal Poverty Income Guidelines ($65,500 for a family of four)

  • Grant applies directly to an AEP Ohio account that prevents disconnection of, or restores, electric service
  • Applicants must have made payments to AEP Ohio totaling at least $75 in the three months prior to applying for a grant
  • Applicants must owe a minimum of $50 on their AEP Ohio bill

Call: 1-800-672-2231
Click:  AEPOhio.com/HelpANeighbor

For more information on our response to COVID-19 please click here.

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