We understand that many of our customers may be experiencing financial hardship due to the impact of COVID-19. We’ve temporarily suspended disconnections for non-payment and will resume service disconnections for past due customer accounts in September, upon approval from the PUCO. Our customer service team is ready to work with you to find a payment solution.
Take the first step and reach out to us today to get back on track with your electric bill:
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- Visit AEPOhio.com/Assistance
- Call our 24/7 Customer Solutions Center at 800-672-2231
- Message us on Facebook or Twitter
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Below is additional information on payment plans and assistance programs for your reference.
AEP Ohio Payment Plan
Pay a past due balance evenly over a 2-12 month period, while continuing to pay new charges. Initial partial payment will be required when plan is established.
Call: 1-800-672-2231
Click: AEPOhio.com/Assistance
State of Ohio’s PIPP (Percentage of Income Payment Plan)
Eligible households have a gross annual income at or below 150% of the federal poverty guidelines ($36,450 for a family of 4)
- Gas heated homes: There is a monthly payment of 6% of the household income for the natural gas bill and 6% of the household income for the electric bill
- All electric homes: The monthly payment is 10% of the household income
- Balance of the bill is subsidized by the state of Ohio
- Minimum monthly payment of $10.00
- Paying on-time and in-full each month reduces the outstanding balance
- 24 on-time and in-full payments eliminates the outstanding balance
Call: 1-800-282-0880
Click: Ohio Development Services Agency
Call: 1-800-686-7826
Click: Public Utilities Commission of Ohio Website
LIHEAP (Low-Income Home Energy Assistance Program)
Households at or below 175% of the federal poverty guidelines are eligible
- One-time benefit applied directly to the customer’s bill
Call: 1-800-282-0880, Option 2
Click: Ohio Development Services Agency
Dollar Energy Neighbor to Neighbor Summer Cooling Assistance
Household income must be at or below 250% of the Federal Poverty Income Guidelines ($65,500 for a family of four)
- Grant applies directly to an AEP Ohio account that prevents disconnection of, or restores, electric service
- Applicants must have made payments to AEP Ohio totaling at least $75 in the three months prior to applying for a grant
- Applicants must owe a minimum of $50 on their AEP Ohio bill
Call: 1-800-672-2231
Click: AEPOhio.com/HelpANeighbor
For more information on our response to COVID-19 please click here.
What payment plans do you offer a customer who is not on PIPP or low income?
Hi Leslie. Thanks for asking. You can find plenty of information on payment plans here: http://www.aepohio.com/account/bills/pay/assistance
I would like to pay off my bill and pay for restoring my services.
Hello Mindy. Thanks for reaching out. I have provided your information to our customer service team. You can also reach them through private message using Facebook or Twitter.
How do I pay on my bill using Anthem flex card
Hi Brenda,
Our customer service team would be able to help you with payment options. They can be contacted at 800-672-2231 or by messaging them on Facebook or Twitter.
Our electric bill has become almost unmanageable.There are only 2 people in our household and our bill has been in the $500 range many times even though we keep our thermostat at 69 degrees.Is there a way to find out why it is so high? We have never seen anyone read our meter.Is it possible that something is wrong with our meter.We did have 2 different companies service out furnace and heat pump (the heat pump is supposed to save us money) . Is it possible to get on a budget payment plan?Even that may not solve our issue because of the high energy bills.The $500 bills are difficult for people on a fixed income to pay!Again we are questioning our meter readings to be accurate.Thank you
Lowell, we are sorry to hear about your billing concerns. We have shared your message with our customer service team, who will be reaching out to you. If you want to contact them directly, please call 800-672-2231 or message them on Facebook or Twitter.
Hello, are there any payment plans for an account that has been closed with a balance and wanting to start new service?
Hi Ashley. Thanks for reaching out. We’ve shared your message with our customer service team and someone will be reaching out to you soon to go over available options.