Recent Articles

VVO Technology Brings More Ways to Save

VVO, short for Volt Var Optimization, is a proven technology that assures electricity is more efficiently transmitted through our power lines and into your home. It automatically adjusts voltage levels on the power lines to improve energy efficiency and minimize energy loss. At the end of the day, it reduces the amount of electricity your …

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I have a billing issue. Can you help?

Absolutely. If you have any questions about your bill or are having trouble paying it, we’re here to work with you. We provide a variety of payment options including electronic fund transfer, online, via our app, by mail, by phone and in person. We also offer a variety of payment plans to help those who …

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When will my power be restored?

During widespread outages our goal is to safely restore power to the most customers in the shortest amount of time. The first step is to assess damage and find out what facilities and equipment need repairing. This helps us determine required materials, assign crews and set estimated restoration times. Next, we focus our efforts on …

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How can I save money on my bill?

There are lots of things you can do to use less electricity and save money each month, such as unplugging electronics and underutilized appliances, controlling the temperature in your home, turning off lights you’re not using, weatherizing your home, using light emitting diode (LED) bulbs and changing your furnace and air conditioning filters. AEP Ohio …

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What’s your tree trimming policy?

Outages occur for a variety of reasons but one of the most common causes of power outages is trees and limbs falling on power lines. Just one tree limb can knock out electric service to dozens of homes up to several miles away. That’s why we have a comprehensive program to manage trees and brush that grow …

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Smart Meters: Giving You the Power to Save

Smart meters are electric meters equipped with two-way communication technology. They provide near real-time electric readings and securely send customers’ usage information to AEP Ohio for operational and billing purposes. Smart meters improve billing accuracy (you’ll no longer receive estimated bills) and eliminate the need for meter readers to enter onto customers’ property. Smart meters …

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