We recognize that financial hardships happen — especially during a pandemic — and sometimes you need a little extra support paying your bills. There are options to give you more time to pay, set up payment plans or work with a community agency to help reduce your payment.
Get a little more time to pay with a one-time payment extension from AEP Ohio.
Request a monthly payment plan to pay off your AEP Ohio balance in full.
Home Relief Grant
If eligible, and while funds last, Ohioans can receive assistance with rent, mortgage, or utilities from the state, through their local Community Action Agency.
Low-Income Home Energy Assistance
LIHEAP provides federally funded assistance to help families manage energy costs.
Neighbor to Neighbor Bill Pay Assistance
AEP Ohio partners with Dollar Energy Fund to help families pay their electric bills. Grant funds apply directly to an account that prevents disconnection of or restores electric service.
State of Ohio’s Percentage of Income Payment Plan
Ohioans with a gross annual income at or below 150 percent of the federal poverty guidelines who get their power from AEP Ohio, or other companies regulated by the PUCO, are eligible for this program.
6 responses to “Trying to Catch Up On Bills?”
I would like to get the $750.00 back that I just had to pay a company to remove a tree that AEP had cut on my property and left for me to get rid of.
Hi Pat. I passed your message on to our forestry team to investigate. Someone will contact you soon. Thanks for letting us know.
I have purchased a home in Lancaster, Ohio but do not have plans to leave Houston Texas until mid June. I was trying to see if an electric bill is due or has been mailed to Houston address? or to the new home address in Ohio which is
Hi Joan. Thanks for your message. I have confirmed that your bills were going to the service address. We are able to help you with this but you will need to call us at (800) 672-2231. Thank you.
My card got hacked. Was issued a new card. I need to change method of payment with my new card. I need help doing that. Do you take out of checking account or by bank card.
Hello Jack. It appears that your autopay is set up to draft from your bank account. You can update payment methods by logging into your account at https://www.aepohio.com/account/bills/pay/. If you need further assistance, please reach out to our customer service team at 800-672-2231.