Do you know who is naughty or nice? Take this quiz to see if you can catch the scammer so you can keep your information safe this holiday season.
The holidays keep us busy, which can make us extra vulnerable to potential scammers. Don’t be fooled by those scamming, naughty-listers this winter season. Take this quiz to find out if you can spot what’s naughty (a scam) and nice (not a scam) when it comes to your electric bill and AEP Ohio account.
If someone comes to your door claiming to be from AEP Ohio but will not show you their identification when you ask for it, are they naughty or nice?
AEP Ohio employees will always show a company ID when you ask. If you’re ever in doubt about someone’s identity, call AEP Ohio at (800) 672-2231.
You receive a phone call from what appears to be an AEP Ohio number. The caller claims to be an AEP employee and threatens to shut off your power. They ask you to meet at an unusual location to make a payment and provide you with an unfamiliar phone number. Are they naughty or nice?
Scammers can use computer programs to make it seem like they are calling from an AEP Ohio phone number. Only make payments through authorized AEP Ohio agents or through AEPOhio.com. If you think you’re being targeted by a scammer, call AEP Ohio at (800) 672-2231 to report it. Representatives can verify your account status. AEP Ohio tracks scam attempts and works with local, state and federal law enforcement agencies to identify and prosecute scammers.
You see a reported scam posted on AEP Ohio’s official Twitter page. Are these posts naughty or nice?
AEP Ohio monitors the latest threats and alerts customers through our official Facebook and Twitter accounts. Follow us on social media to stay up to date and to protect yourself from falling for a scam.
You enrolled in AEP Ohio’s Mobile Billing alerts and receive a text three days before your payment is due. Are these text alerts naughty or nice?
All customers can enroll in Mobile Billing Alerts. We’ll send a text message three days before your payment is due and confirm when we’ve received your payment. This is a great way to stay informed of your account status during this busy time of year.
You receive an email stating your account is past due and you should pay immediately using a prepaid credit card, wire transfer or another specific form of payment such as PayPal, Venmo or Zelle. Is this email naughty or nice?
We never ask customers to use prepaid debit cards for payment. If you’re told your account is past due, direct message us on Facebook or Twitter, or call us at 800-672-2231. We can tell you if we’ve tried to call you. We can also tell you what your account balance is and when your next payment is due. You may also view your account balance and due date by logging into your account through our mobile app or at AEPOhio.com/Account.
Guard your personal information carefully, and remember that we never ask customers for prepaid debit cards for payment.
Criminals’ tactics are becoming increasingly sophisticated and tend to intensify during the holiday season. These repeat naughty-listers typically attempt to steal money by phone or in person, but be on the lookout for falsified mail and email as well.
To report a scam visit AEPOhio.com/StopScams.