You depend on us for power and we take that responsibility very seriously. Our teams are hard at work every day to make improvements on the electric system in your area. Below are some key 2022 highlights of the work completed in northeast Ohio to reduce outages across the region and increase the resiliency of our systems.

This year, you’ll continue to see our crews upgrading poles, lines and equipment to keep the power flowing to you, our customers. In next month’s newsletter, we’ll share more details on the work we have planned for 2023.

Click here for more information and to see our crews in action.

10 responses to “Reliability Upgrades: 2022 By the Numbers

    1. John, AEP and electric companies across the country understand the critical place that electric service holds in the daily life of every American. AEP has worked to develop a wide range of measures to protect physical facilities as well as electronic systems from those who might try to disrupt life in the United States by targeting the electric grid. We work 24/7/365 to protect our critical energy infrastructure and will remain vigilant in keeping all aspect of our grid operations safe and secure.

    1. Rebecca, there are some benefits to underground power lines; however, they can also be incredibly costly both to install and to repair, in the event there are any issues. And keeping costs down is an important part of serving our customers effectively. We continually assess our infrastructure to determine what equipment makes the most sense in a given area. Good question — thanks for asking.

  1. Thank you for the improvements but when will you do something about the outrageously high bills??? I am a senior citizen living off Social Security and my electric bills keep soaring every month. The current bill is for $106.00. I have lived here for eleven years and have never had a bill over $88.00 during the heat of the summer or the freezing cold of the winter. I am on one of your budget plans and my bills are still soaring. I am either going to have to stop heating my apartment and freeze to death or try and find another electrical carrier. This is not a threat, I just can not continue to pay these outrageous bills.

    1. Hello Ruth,

      We are always striving to improve our service and we are glad to hear you appreciate our efforts. Our customer service team would be happy to take a look at your usage and see if there’s anything that’s driving up your usage and cost. Give them a call at 800-672-2231 or reach out on Facebook or Twitter.

  2. Thank you for all you do to keep the power on. Please stay safe out there. I know it’s a cold job especially this winter, and it can be very dangerous. May God be with all of you.

  3. Thanks to all of you for doing such a great job so that with the wind and snow l had power all of the time. Thanks so very, very

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