Keeping your lights on is our top priority. Our crews are out working each and every day, making repairs and updates to our equipment to provide you with more reliable power. In our last newsletter, we shared all of the work we accomplished last year. We’re not done — we have more work to do. As part of our continued effort to improve the reliability of your service, we’ve laid out our planned upgrades for 2023 and are already off to a great start. Learn more below about what we’ll be working on in Central Ohio.

For more information and to see our crews in action, check out this video.

58 responses to “Keeping Your Power On: Our Plans for 2023

  1. It’s nice to know all this is going on,but where is it going on? Franklin County, licking county? What cities will be effected? Thanks in advance for more information.

    1. Great questions, Tami. We’re committed to better communicating with our customers regarding our investments in communities to keep the power on. We’re continuing to expand our outreach efforts and will be providing more information as it becomes available. Planned outages are sometimes necessary to allow our crews to safely complete work. Our goal is to notify customers of planned outages through automated phone messages. Please make we have your updated contact information at AEPOhio.com/Account.

  2. Remember, we don’t want to hear you say, this summer, “turn down your AC”, when you have all these electric-sucking cars at the “super-charge” stations! IF ANYTHING, TAX THE HELL OUT OF THE EVs and force them to cut back on their damned driving, which in turn, raises our electric bills for necessities.

    You know very well that the national grid cannot handle this new EV shit, yet you stand by silently and rebuke-not. Your plan is no plan, it’s but a baby band aid.

  3. Thank you for all that you do. I’m confused about receiving a notice from AEP Energy and mayor Ginther this week. I’ve been happy with AEP Ohio and don’t know what to do. I’m 80, on a strict budget, have moved from a larger house in Old North near Ohio State University, Columbus, Ohio to a much smaller square foot condo. ARE YOU THE SAME COMPANY? I need advice. Thank you.

    1. Hi Melanie, thank you for taking the time to leave a comment. AEP Energy and AEP Ohio are not the same company and therefore we cannot provide you with any advice or information about the notice you received. Ohio is a deregulated state and AEP Energy is Competitive Retail Electric Service provider. Your best course of action would be to call the number on that notice.

  4. You need to reconsider your decision to not to replace the street light diffusers on Delaware Xing E in Delaware Ohio when the bulbs need replacing. The light without the diffusers is way too cold and bright. There is no uniformity as it stands now, some light poles without the diffusers are very bright and some with the diffusers ere normal. Your consideration would be appreciated.

    1. Thanks for your feedback, Paul. We’ve been installing new light fixtures that use LED bulbs which provide a cleaner, clearer view of the roadway. These are also considered to be safer for vehicular and pedestrian traffic.

    1. Hi Alyn – We’re happy to share more about the work projects planned for your neighborhood. In order to do so, we’ll need to confirm your service address and get a phone number to call you back. Can you please send us a direct message through Twitter or Facebook or call us at 1-800-672-2231? Thanks!

  5. We have lived in this home for nearly 15 years and have been very satisfied with AEP’s performance. They continue to do an excellent job.

    1. Hi Brenda — great question. We’re committed to better communicating with our customers regarding our investments in communities to keep the power on. We’re continuing to expand our outreach efforts and will be providing more information as it becomes available. Planned outages are sometimes necessary to allow our crews to safely complete work. Our goal is to notify customers of planned outages through automated phone messages. Please make we have your updated contact information at AEPOhio.com/Account.

  6. Be nice to see a map of where this is… also will this result in any outages as you switch to the new facilities?

    1. Great thought, Thomas. We’re committed to better communicating with our customers regarding our investments in communities to keep the power on. We’re continuing to expand our outreach efforts and will be providing more information as it becomes available. Planned outages are sometimes necessary to allow our crews to safely complete work. Our goal is to notify customers of planned outages through automated phone messages. Please make we have your updated contact information at AEPOhio.com/Account.

    1. We hear your concern, Wally. AEP Ohio works to continually replace and upgrade our equipment to the improve the quality of your service. We’re also making changes to our system to meet the needs of the new construction project in your area, including installation of new technology devices that will reroute power to minimize outages.

    1. Hi Jeanne — Thanks for your question. Many factors go into determining whether power lines are buried. There are pros and cons to both overhead and underground lines. While overhead lines are more vulnerable to damage from weather elements, issues with underground lines often take longer to find and repair — often resulting in extended power outages compared to overhead lines. It’s our goal to find the best solution to provide reliable power to the communities we serve. Please know we have extensive improvement plans for the south side area of Columbus that will be ongoing through 2026.

  7. In the context of last summer’s “rolling blackouts” and AEP’s caution of a possible rolling blackout in response to the cold weather in the days leading up to the Christmas 2022 holidays, what is AEP doing to increase electric supply production? Will there be enough electric to supply households as more and more electric vehicles hit the road? What happens to the electric supply once the Intel behemoth goes on line?

    1. Hi David. Good questions. AEP Ohio has not been allowed to own power generation resources since Ohio’s electricity market was deregulated more than 20 years ago. There are extremely limited options for us to add new resources to Ohio’s energy mix for our customers. We are part of a regional grid management system, PJM, that is responsible for keeping power flowing. PJM takes into account economic growth factors and new high-use customers when they create forecasts for power needs in the region.

  8. Appreciate your effort and timely responses when the chips are down! Thanks for being there when we need you on this end of the line.

    1. Hello Daniel,

      I’m sorry that you’re having issues with the reliability of your electric service. Please reach out to our Customer Solutions Team at 800-672-2231 — someone will be able to pull up your account info and take a closer look at what’s going on.

  9. During the past 3 years I’ve worked remote for work and in all that time during working hours, never lost power and only lost internet for 1hr… I’d say I’m very happy with AEP (and Spectrum)…

  10. Doing a good job. Keep up the good work. I like how when the VERY infrequent power outage does occur, we are advised via text or email regarding estimated time when power will return.

    1. Good question, Jonathan. We are looking into more details about what projects are planned for Upper Arlington and will get back to you as soon as we can. Thanks!

  11. I lived in Westerville for 30 years and was super spoiled with power, water etc. Moved into my dream home this past September in Minerva Park. 2 days before our winter storm in Central Ohio in December I lost power in half my house?! Lost my mind until AEP was here within 30 minutes climbing the pole at the back of my yard. Made the repair and Viola! No issues since. ONE SATISFIED CONSUMER HERE!

  12. I hope you guys and ladies stay safe and keep doing a GREAT JOB!!! you’ve always been able to get our power back on in a timely manner so Thank You for all your hard work AEP.

  13. During periods of outage, AEP workers are diligent in getting power restored, usually well before the estimated time. I like that I can get a text with updated info. Thanks AEP — keep up the great work. We appreciate all you do.

  14. It’s fine to know that you are maintaining what you have in service But what are your plans to upgrade the grid, for the future power supply that will be increased by customer usage.tks Curtis

    1. Hello Curtis. Thanks for taking the time to comment. We recently filed a plan with the PUCO that would spend more than $2 billion in grid upgrades. We are planning for growing demand now, and have plans to address those needs.

  15. Kudos to all the workers at AEP. All the long hours and dedication. Thank you everyday for all you do! Much appreciation.

  16. What a great job AEP does to insure our power stays on all of the time. Thank you for all of your dedication to providing our electric service.

  17. I’m grateful you’ve been working nonstop to make electricity happen in my neighborhood. Even through our wind storm recently. Please stay safe!

  18. I have lived in my home since 1982 and have multiple times we have lost power in the past when there was Aep repair crews close by it wasn’t bad now it can 80 degrees and sun shing and we lose power and with repair crews coming up from delete at it’s a minimum of 5 hours with out power but I do think your on the right track to update equipment

  19. I appreciate the hard work AEP does in our community. When a power outage occurs, we get advised by text and email when power will return. Great service AEP provides us. Thank you.

  20. How about building some clean coal or natural gas generating plants so you will have electricity to send through your new and improved power lines. Maybe that will get our electricity bills down to a level that we can afford!

  21. Our neighborhood is closest to the station near Mount Carmel East. Why are we always the last area to get turned back on?

    1. We know there is never a good time for power to be out. Danny, in order for us to better answer your question we’ll need to confirm your service address and get a phone number to call you back. Can you please send us a direct message through Twitter or Facebook or call us at 1-800-672-2231? Thanks!

  22. I have lived in my home for 28 years, and have never had any serious issues pertaining to power outages. When the power does go out, the AEP crew is quick on taking care of the problem. No complaints. Keep up the good work, and I appreciate all that you do.

  23. AEP is #1. Been using Aep power, and never fail me, when power outages happen, they work hard to get the lights back in order. Keep up the good work

  24. We have had so many outages and extended outages (more than 5 days). Our neighbors who are covered by the City of Columbus power have had none. You must do better!!!!

    1. Hi Susan – We’re happy to share more about upcoming projects to improve the service in your neighborhood. In order to do so we’ll need to confirm your service address and get a phone number to call you. Can you send us a direct message on Facebook or Twitter or call us at 1-800-672-2231? Thank you!

  25. Our power in our neighborhood is very unreliable. We get many outages and numerous short term outages that are out maybe 1 to 2 minutes. I’ve lived in my house for 39 years and I’m sick of it.

    1. Hi Robert – We understand there is never a good time for a power outage. We’re happy to share more about upcoming projects to improve the service in your neighborhood but we’ll need to confirm your service address and get a phone number to call you. Can you send us a direct message on Facebook or Twitter or call us at 1-800-672-2231? Thank you!

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