Smart meters are electric meters equipped with two-way communication technology. They provide near real-time electric readings and securely send customers’ usage information to AEP Ohio for operational and billing purposes. Smart meters improve billing accuracy (you’ll no longer receive estimated bills) and eliminate the need for meter readers to enter onto customers’ property.

Smart meters provide information to our crews that speeds response times and outage repairs. This information also enables new features you can use to help manage your energy usage from a smart phone, tablet or laptop.

If you live in an area that’s set to receive smart meters, you’ll be notified via mail and phone within three weeks of the installation and a reminder call a few days in advance. There’s also an online interactive map where you can enter your address for an installation timeline.

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11 responses to “Smart Meters: Giving You the Power to Save

    1. Hi Teresa. Your smart meter will shuffle through three different screens. One is an indicator of whether the service is active or not. It will read either “closed” when the service is on or “open” when it’s inactive. The second provides the meter reading in kilowatt hours. The third will have a decimal point and shows the electricity demand in kilowatts. The third display showing the demand is not used for calculating bills for residential service.

  1. Can I have my smart meter reversed back? It’s making us sick ever since we got it and I would like my old meter style back.

  2. My smart meter use to tell me my current usage, but now the number hasn’t changed in a month. What happened.

  3. These devices are raising our bills to ridiculous levels! The BBB site has numerous complaints about these and all AEP does is respond with a empty blanket corporate response. I’m still trying to figure out how the way they’re billing is legal. I honestly look forward to the day after class action is filed against them.

  4. Contractor came on my property and installed an antenna on the power pole. They didn’t have an aep logo on their truck. They wouldn’t answer any questions. I called customer service and got no answers. What’s going on? How do I know it’s really the power company.? Shouldn’t I have had some advanced warning?

    1. Thanks for letting us know, Russell. It may not have been an AEP employee. Sometimes communications companies also use our poles for their equipment. A member of our customer service team is going to reach out to you directly to get more information.

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