Navigating your energy bill may be overwhelming at times. At AEP Ohio, we’re committed to helping you understand your bill and the charges you pay each month.
Key Terms to Know
A few factors make up your bill:
- Supply/Generation charge: The cost of making (generating) the electricity provided to you — think power plants and solar arrays.
- Delivery charge: The cost of transmitting and delivering electricity to your home or business — in other words, the power lines, poles and other equipment needed to get the power to you. There are two delivery charges on your bill:
- Transmission Service — The charges associated with the extra-high voltage lines that bring electricity from a generation source to your community, and
- Distribution Service — The charges associated with the power lines that bring energy from your local substation to homes and businesses in your area. On your bill, this appears as a “customer charge” and a “distribution service.”
- Kilowatt-hours: The amount of electricity you use. Usage drives bills: More use equals higher costs for generation and the two delivery charges.
- Customer charge: This is a flat fee all AEP Ohio customers pay to support your distribution service’s components that are not impacted by the amount of energy used (such as meters).
Tools You Can Use
- The Energy Dashboard is a free online tool that helps you learn more about your energy usage. It can show you:
- The equipment and appliances that use the most energy in your home.
- How your usage compares month-to-month.
- Personalized tips to help you save energy and money on your electric bill.
- Log in to your AEP Ohio account to complete your home profile and start saving.
We’re Here to Help
- If you’re facing financial hardship, we want to help. We have several payment assistance programs available.
- Learn more at AEPOhio.com/Assistance.
- Call us to discuss what might be right for you and your family. Our Customer Solutions Team is available 24 hours a day at 800-672-2231.
- Or send us a direct message on social media! Our team responds to Facebook and X messages between 7 a.m. – 11 p.m. Monday through Friday and 8 a.m. – 5 p.m. on weekends and holidays.
Learn More
Still have questions? Watch this video to hear one of our external affairs managers explain what’s included in your electric bill.
When I down load my monthly bill from your web page you only show the generated charges. That is very misleading. I wish you would include the other charges.
I have solar panels with a bettery system. However I dont seem to be building credit for feeding back into the system. Is there something I need to do to start that process?
Yes I was on percentage plan for my bill I get a bill that’s way more than what I can afford I am but just disabled I will be taking care of my bill as soon as possible to get back to the percentage plan so I can afford paying my bill thank you very much my name is Amber Wagner pritchett thank you
Do the customer charges include “riders”? Why can’t you do a line item of all of the charges that are included in the “customer charge” total?
I’m struggling on my electrical bills I don’t know for what reason one person in one house $300 every single month that’s kind of very high. I don’t know what to do. I talked a lot of people on a customer. Service is just nothing change by myself I don’t even cook at home $300 on electric every single month. I got a guess water heater I got a gas century unit heater. I don’t know where the old bills come from. I was trying to suggest to come check the mirror, but it’s nothing change please if he’s somebody out there guy any help for me please cause I beg.
Cannot figure out how much credit I have.
I pay $300 a month just to stay ahead.
Most months I owe -0-
When I get a giant credit, O withhold payment.
But which.line or part of the bill, tells me my credit.
Doesn’t AEP of Arbor to find lower rates for customers? I used Arbor but haven’t heard anything from Arbor on better prices.
We’re not familiar with Arbor, Emily. Sorry we couldn’t be of help.
I have been signed up for their program for a year or so. So, it is a legitimate and very convenient company. You might want to contact them directly, or make sure all your info is correct, and check your spam folder possibly. Every time I’ve reached out to them, they respond quickly. Good luck.
In the 1970’s my electric bill was $10 for a month. WHAT HAPPENED!!! William Christian
So was mine. Also I was earning $125.00 a week salary. I’m now retired and am earning over $850.00 a week and my bill runs around $80.00 a month. Do the math, there’s not much difference.
I’m sorry that’s a good one!!! 😆😆😆🤣🤣🤣
Hello,
I was wondering what the cost per kwh hour is, and if that a steady rate?
Good question, Kyma. If you receive your power through our Standard Service Offer, that information can be found in a box at the top right of the third page of your bill under the Price-to-Compare heading. If you shop for your generation provider, that info is about halfway down the left side of the third page of your bill. It will list your generation provider with a line underneath showing the kWh used times the rate paid. If you’re on a budget plan, the kWh price you pay will be shown on the bottom right side of the third page.
That answer is only partially correct. You have to add in the Distribution & Transmission charges plus the riders to get a true price per KWH
On my bill I have an item called “Customer Charge”
What is that for ??
Hey Dennis, this is a flat fee all AEP Ohio customers pay to support your distribution service’s components that are not impacted by the amount of energy used (such as meters).
CEO pay.
Want to see the graph of electric appliances that use a lot of energy. Thank you.
What’s AEP cost for kilowatts
Can you read your meter(on the website) without having to go outside.
J
I have a large solar system and it seems like I don’t get any credit for the solar energy we are sending back to AEP and there is no place on my bill or in my account to tell me anything about this. The meter read tech came by my house yesterday and did not even look at the solar system to gather any data. Can someone tell me how I can keep track of whether my expensive solar system is helping offset my electricity use at all?
Thanks
Double charging and over inflation you need competition desperately because this is ridiculous.
Breaking down
I am sick of utilities raising the price every time they feel they aren’t making enough profit. When is it time for every day Americans to profit?
I pay AEP more for the distribution of electricity than I do the supplier for the actual electricity. Care to comment how it is that I’m literally paying more for the electricity to be sent to my house than I am for the actual electricity?
Please list all Distribution components
How do you calculate the transmission and distribution charges?
I can calculate the actual usage but why not that part.
why am i paying more to get my electricity then i pay for what i use.
It seems as if I am paying a double distribution fee. A distribution charge and a distribution fee please explain.
I think AEP did a wonderful job of keeping the electric on this past winter . I was very afraid of it going off because I live in a trailer and had no other source of heat other than a small buddy heater and they don’t last long
My monthly bill keeps going up . I may look at solor if it keeps going up every month. Harry Buck Farmer
On my bill is a charge stated as Tariff. What is this?
Thank you guys for taking the time to educate us, hopefully we can be a little more efficient and now we can shop smarter. 🙂
Why do I have to pay for wind and solar power when natural gas is plentiful, cheaper and much cheaper.
how do read all the numbers by sequence on new meters?
What is an Amp plan why am I charged for it plus a 3rd party provider rate I also didn’t sign up for. When broken down I am literally being charged your kw rate in the Amp plan and this 3rd party provider. Tried for over a year to get this fixed, zero help. 1000+ a month for electric when we barely have the lights on. Your customer service is absolutely abysmal.
We’re sorry to hear you’re having issues with your bill, John. The Average Monthly Payment (AMP) plan levels out the seasonal highs and lows in your monthly electric bill so you pay roughly the same price year-round. You can opt out of this program at any time by logging into AEPOhio.com/AMP. Any deferred balance will be due at that time.
I Unplugged Everything Off In My Townhouse With Exception Of My Refrigerator And I Cut It Down To 1. Everything Is Off ,And I Plug My Phone At Work Before I Leave Anit Going To Get My Money. And Everything Is Off At My Townhouse They Anit Getting My Hard Own Money PERIOD. Dam Crooks. And Going To Read My Meter Every Month. Because I Don’t Trust Theses Crooks Or So Called America. They Are Scammers.
Since we have signed up to have our bill paid electronically from our checking account, shouldn’t we be getting some type of discount since AEP does not need to send us billing through the mail??
this was waste of time reading comment you charge to much for lack of service cheap service at that like one person said we paid 10 dollar a month got more for our money then now we get nothing but 50 dollar fee for being a Aep customer wish i could charge my employer 50 dollar fee for working for them they would fire me its just scam now all lies for price hikes no need to respond it wont change your greed machine
Does aep own the elect poles or are thay rented,if rented who owns them
You can generally find out who owns a pole by looking for a badge or emblem on the pole with a company name and pole number, David.
Would you please tell me what I can further do to cut my electric bill?
My thermostats are set on 60°, or 65° for the bedroom and living room on the coldest winter days. When needed, I sit with a throw in my lap.
Last summer, I only ran the air conditioner twice for 30 minutes tops.
So, what else would you suggest I do to lower my bill?
What portion of the Distribution Service is a fixed fee vs a variable rate based on usage? Where can I find out what the variable rate is?
How are transmission fees calculated? Is there a flat fee? Does it vary by time of day?
You said “Usage drives bills: More use equals higher costs for generation and the two delivery charges.” However, my bill doesn’t explain the relationship between kWh and the delivery charges. All that I see is that delivery is 2/3rds of my bill by itself, with the cost of electricity being just 1/3rd.
Where can we find the equivalent of the price per kWh for delivery like we do with the electricity itself? How else are we supposed to know how much we could save by reducing energy consumption?
Why are your distribution costs higher than the actual electricity I am using?? We are being squeezed from all directions, I have read statements from AEP saying that part of the cost increase is due to other customers using more electricity. I’m sorry but why should I have to pay because someone else is using more? As far as costs related to your infrastructure, if this is the result of things piling up because of poor planning for the future, shame on you. Way to dilly dally and now your customers are paying the price. It’s not like I can just choose to forgo using electricity.
How much of our bill is going to subsidize all the new data centers?
Would the supply/generation or delivery charges differ from AEP vs. customer choice provider?
Why are AEP rates higher than the Cooperative Electric Companies rates?
Should I get solar since I’m told it will give me free electricity
I remember electric bills less than $30.00 dollars a month. But I was earning only a dollar an hour. Now I earn over a very nice retirement & VA Disability each month. Well my electric bill now is over $ 350.00 dollars a month. What in the world happened ? I betcha Dumocrats had a bunch of hands in it ..
Why make it political?
Nope, I’m thinking it’s the other bunch. I’m sad like everyone else about the cost but I’m grateful to AEP workers who are at the ready to have our backs. I also like the email warnings about bad weather since I don’t watch the news anymore.
Why is my bill doubled every May when I’m supposed to be on the budget plan? Also, my budget amount is different every month? Shouldn’t it be the same?
Hi Sharon, please reach out to our Customer Solutions team via social media or by calling 800-672-2231. They will be able to pull up your account and take a look.
I’m using solar and my is still going up and AEP told me I wasn’t generating enough energy now I’m thinking getting a solar was a bad decision
You are charging twice for distribution, once under Distribution Charge and once under Customer Charge, distribution support.