Navigating your energy bill may be overwhelming at times. At AEP Ohio, we’re committed to helping you understand your bill and the charges you pay each month.
Key Terms to Know
A few factors make up your bill:
- Supply/Generation charge: The cost of making (generating) the electricity provided to you — think power plants and solar arrays.
- Delivery charge: The cost of transmitting and delivering electricity to your home or business — in other words, the power lines, poles and other equipment needed to get the power to you. There are two delivery charges on your bill:
- Transmission Service — The charges associated with the extra-high voltage lines that bring electricity from a generation source to your community, and
- Distribution Service — The charges associated with the power lines that bring energy from your local substation to homes and businesses in your area. On your bill, this appears as a “customer charge” and a “distribution service.”
- Kilowatt-hours: The amount of electricity you use. Usage drives bills: More use equals higher costs for generation and the two delivery charges.
- Customer charge: This is a flat fee all AEP Ohio customers pay to support your distribution service’s components that are not impacted by the amount of energy used (such as meters).
Tools You Can Use
- The Energy Dashboard is a free online tool that helps you learn more about your energy usage. It can show you:
- The equipment and appliances that use the most energy in your home.
- How your usage compares month-to-month.
- Personalized tips to help you save energy and money on your electric bill.
- Log in to your AEP Ohio account to complete your home profile and start saving.
We’re Here to Help
- If you’re facing financial hardship, we want to help. We have several payment assistance programs available.
- Learn more at AEPOhio.com/Assistance.
- Call us to discuss what might be right for you and your family. Our Customer Solutions Team is available 24 hours a day at 800-672-2231.
- Or send us a direct message on social media! Our team responds to Facebook and X messages between 7 a.m. – 11 p.m. Monday through Friday and 8 a.m. – 5 p.m. on weekends and holidays.
Learn More
Still have questions? Watch this video to hear one of our external affairs managers explain what’s included in your electric bill.
Doesn’t AEP of Arbor to find lower rates for customers? I used Arbor but haven’t heard anything from Arbor on better prices.
We’re not familiar with Arbor, Emily. Sorry we couldn’t be of help.
In the 1970’s my electric bill was $10 for a month. WHAT HAPPENED!!! William Christian
Hello,
I was wondering what the cost per kwh hour is, and if that a steady rate?
Good question, Kyma. If you receive your power through our Standard Service Offer, that information can be found in a box at the top right of the third page of your bill under the Price-to-Compare heading. If you shop for your generation provider, that info is about halfway down the left side of the third page of your bill. It will list your generation provider with a line underneath showing the kWh used times the rate paid. If you’re on a budget plan, the kWh price you pay will be shown on the bottom right side of the third page.
On my bill I have an item called “Customer Charge”
What is that for ??
Hey Dennis, this is a flat fee all AEP Ohio customers pay to support your distribution service’s components that are not impacted by the amount of energy used (such as meters).