If you need extra support with your electric bill, AEP Ohio wants to help. We offer payment assistance programs for everyone. Explore the options below to see what makes the most sense for you.
Bill Assistance Tool
AEP Ohio’s bill assistance tool helps determine which programs may be right for you. Log in to your account at AEPOhio.com/BillHelp and take an easy, two-minute survey about your household.
Average Monthly Payments (AMP)
Our Average Monthly Payment* (AMP) plan spreads the cost of heating and cooling over the whole year by averaging your last 12 months of bills to smooth out seasonal spikes in usage. That means you pay about the same during the higher-usage winter and summer months as you do during milder seasons. When enrolled in AMP, your bill will adjust on a 12-month rolling average and change only slightly each month, making payments more predictable.
- To sign up, visit AEPOhio.com/AMP and log into your account.
- Once logged in, you’ll see a detailed explanation of how AMP works and your personalized AMP amount. Here’s an example.
- Check the box to accept the terms and click the Enroll now button.
Ohio’s Percentage of Income Payment Plan (PIPP)
The Percentage of Income Payment Plan (PIPP) helps eligible Ohioans manage their energy bills year-round. This program helps make monthly payments more affordable and sets up an on-time and in-full payment plan that reduces your outstanding balance. Payments are based on a percentage of household income and are consistent throughout the year.
Ohioans with a gross annual income at or below 175% of the federal poverty guidelines who get their power from companies regulated by the Public Utilities Commission of Ohio — like AEP Ohio — are eligible for Ohio’s PIPP program.
Get more information by visiting Ohio’s PIPP page or calling 800-282-0880.
Payment Extensions & Arrangements
Do you need just a few extra days and you can pay your balance in full? A payment extension may be the right choice. Need to spread out payments over a few months? An extended payment arrangement helps you do just that.
Ohio’s Home Energy Assistance Program
The Home Energy Assistance Program (HEAP) is a federally funded program that provides eligible Ohioans with home energy bill help. This one-time benefit is applied directly to a customer’s utility bill.
Ohio households eligible for the program have:
- Eight or fewer members with income at or below 175% of the federal poverty guidelines, or
- Nine or more members with an income of 60% of the State Median Income.
Learn more, review frequently asked questions and apply at Ohio’s HEAP page.
My bill is way to high and i am struggling to pay it and its not even air conditioning season yet, help
Hi David. Please give us a call at 800-672-2231 or visit AEPOhio.com/BillHelp to see what options are available to help.
Not everyone needs to be in poverty to need assistance with bills. The rising cost of utilities is affecting a lot of people. Everyone has multiple utility bills, on-going household expenses, and eliminating people because they are not in the federal poverty level is not right. Your executives are getting paid over $30 million a year in salary and yet the rest of us struggle to pay daily living costs, just to get by.
Hi Kelley. We hear your frustration and appreciate you taking the time to share your experience. We have payment assistance options for customers at all income levels and would encourage you to give us a call at 800-672-2231 if you can’t find one that fits your needs.
A clarifying note on the second half of your comment: Bill Fehrman, chairman, president and CEO of American Electric Power (AEP), is who you are referencing. AEP is the parent company of various subsidiary companies, AEP Ohio being one, that manage electrical system assets in a number of states. AEP Ohio is the local Ohio distribution utility that maintains and operates local infrastructure in local communities, and our president is not compensated the same as Bill Fehrman.