Need Help On Your Bill? Our Team is Here for You.

If you’re facing unexpected financial challenges related to COVID-19, please let us know. Our team is here to help find a flexible payment solution that works for you. Reach out to our Customer Solutions team and we’ll talk it through to help get you back on track.



Want to Lend a Helping Hand This Holiday Season?

If you’d like to help a neighbor experiencing financial hardship, you can do so through the Neighbor-to-Neighbor program. AEP Ohio will match every donation to the program that helps eligible customers with a utility assistance grant applied directly to their electric bill.




12 responses to “Neighbors Helping Neighbors

  1. I am still waiting for the tall trunk of a tree in my backyard to be removed. You cut it as it was in electric lines and left behind a tall trunk which I understood you would remove. The wood could be left .

    1. Hi Gloria. I’ve sent your message on to our forestry team so you should hear from someone very soon. Thanks for being patient!

  2. The trunk was cut down today and I was told it would be left for fire wood which I agreed to however I cannot use these very large pieces . I lost my husband in June so have no one to saw them up. Any suggestions? Gloria Lusher

    1. Hi Gloria. I’m sorry to hear about your husband. I passed your message along to our forestry group and you will hear from one of our representatives shortly. Thanks for writing and have a nice day.

  3. I moved into the AEP utility coverage area in Columbus a little over a month and ten days ago and have received my second billing statement. Both statements showed unexceptable and unproportionate rates per my consumption. I live in a one bedroom senior community apartment and needless to say I have low income that barely meets all my expenses. The first statement was adjusted/prorated immediately and the second statement is showing an amount that is higher then the total consumption used in my three bedroom three story home I moved from located in another county. AEP seems to have given a new definition to the word, “downsizing”. I have a feeling that this is going to be the start of a bumpy relationship. Rather than dispute with AEP about the perceived incorrect charge for one month usage, I (with painful disabilities) will have to work part-time to keep the electric on.

    Solution: I would like to speak with a specialist, someone trained in “electric usage in the home” seeing that the only appliances in my apartment that are continuously plugged into electrical outlets are: stove, refridgerator (the smallest I’ve ever seen), and my personal 5’cu deep freezer. All other appliances are unplugged after usage such as lamps, microwave, toaster, coffee pot, crock pot, etc. And the wall thermostat is set at an uncomfortable 75 degrees.

    1. Hi Debra. I think the best way to address your concerns one by one is to please call our Customer Solutions Center at (800) 672-2231. An agent will be able to look at your account and try to help with solutions. We’re happy you’re our customer and look forward to a long and “non-bumpy” relationship!

    1. Hi Caleb. This program does not cover deposits needed to open a new account. It only apply to current or past due electric charges.

    1. Hello Gary,

      Sorry to hear that. Please contact our customer service team at (800) 672-2231 to report any issues you’re having.

  4. My eletric has been included in my rent. Now I have an old electric bill that needs paid. I have to have the electric in My name I need help paying my old bill. I have to start paying my own bill. Need help paying the old account

    1. Hi there, Charlotte. The best way to get ahold of someone who can help with your account is by calling our customer service team at 800-672-2231. You can also send them a message on Facebook or Twitter.

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