As communities across Ohio reopen, AEP Ohio is joining other businesses across the state in taking steps to return to standard operations, with a careful, phased approach.
We understand that a full economic recovery will take time and there are customers who are still experiencing financial uncertainty due to the impacts of COVID-19. If you’re struggling to pay your electric bill, it’s important to reach out to our team now to find a solution. Taking action now can help keep balances and bills manageable, and your electric service connected.
We’re offering extended payment arrangements, and waiving deposit requirements. In order to qualify for payment arrangements, customers must pay a portion of their unpaid balance, and the remaining balance will be added to future bills. Deposit requirements will be temporarily waived for payments missed between March and July 2020.
You can act now by discussing payment options with AEP Ohio customer service by:
Service Disconnection Notifications
As part of the AEP Ohio transition to standard business operations, service disconnections for past due customer accounts will resume in September, upon approval from the PUCO.
Disconnections will only be made after multiple notices and the opportunity to bring your bill current is provided. We’re in the process of notifying customers currently facing possible disconnection in September of their past due amounts on each bill and via automated notification. September bills will include disconnection notices, providing the payment amount needed to avoid disconnection and a possible disconnection date.
Please reach out to our team to discuss payment options if you’re struggling to pay your bill due to COVID-19. We want you to keep your service connected and can work together to figure out the best way forward for you.