AEP Ohio has joined other businesses across the state to return to standard operations, with a careful, phased approach.
We understand that a full economic recovery will take time and there are customers who are still experiencing financial uncertainty due to the impacts of COVID-19. If you’re struggling to pay your electric bill, it’s important to reach out to our team to find a solution. Taking action now can help keep balances and bills manageable, and your electric service connected.
You can act now by discussing payment options with AEP Ohio customer service by:
Service Disconnection Notifications
As part of AEP Ohio’s return to standard business operations, service disconnections for past due customer accounts resumed in September.
Disconnections will only be made after multiple notices and the opportunity to bring your bill current is provided. Customer bills include past due amounts, the payment amount needed to avoid disconnection and a possible disconnection date.
Please reach out to our team to discuss payment options if you’re struggling to pay your bill due to COVID-19. We want you to keep your service connected and can work together to figure out the best way forward for you.