As communities across Ohio reopen, AEP Ohio is joining other businesses across the state in taking steps to return to standard operations, with a careful, phased approach.

We understand that a full economic recovery will take time and there are customers who are still experiencing financial uncertainty due to the impacts of COVID-19. If you’re struggling to pay your electric bill, it’s important to reach out to our team now to find a solution. Taking action now can help keep balances and bills manageable, and your electric service connected.

We’re offering extended payment arrangements, and waiving deposit requirements. In order to qualify for payment arrangements, customers must pay a portion of their unpaid balance, and the remaining balance will be added to future bills. Deposit requirements will be temporarily waived for payments missed between March and July 2020.

You can act now by discussing payment options with AEP Ohio customer service by:

Service Disconnection Notifications

As part of the AEP Ohio transition to standard business operations, service disconnections for past due customer accounts will resume in September, upon approval from the PUCO.

Disconnections will only be made after multiple notices and the opportunity to bring your bill current is provided. We’re in the process of notifying customers currently facing possible disconnection in September of their past due amounts on each bill and via automated notification. September bills will include disconnection notices, providing the payment amount needed to avoid disconnection and a possible disconnection date.

Please reach out to our team to discuss payment options if you’re struggling to pay your bill due to COVID-19. We want you to keep your service connected and can work together to figure out the best way forward for you.

92 responses to “Need Help On Your Electric Bill?

    1. So sorry to hear about this, Kari. If you’re going back in August maybe that means things are starting to turning around for you — if so, congratulations and good luck! The best way to review your options may be to call us at 800-672-2231 or send us a message via Facebook or Twitter. We can take a look at your account and see what we can do. Have a happy and healthy day.

    1. Hi Rebecca. For help, please send us a message on Facebook or Twitter or call us at 800-672-2231. We can look at your account and figure out the best way to help you. Thanks for reaching out to us.

    1. We can help, Carl. Hope you’re hanging in there and doing OK. We can review your account and talk through payment options — please send us a message through Facebook or Twitter or give us a call at 800-672-2231. Have a good day.

  1. I am on social security/SSDI I am struggling with paying my bill and just paying my budget amount each month. I do pay something each month on my bill. I just can’t seem to get caught up. Everything has risen in price, interest rates are going up. Insurance is going up. I don’t know what to do. I don’t want shut off. I’ve lived in my home almost 40 year and am not planning on going anywhere. I have an aide in to help me 3Xweek, 5hrs. each time. She helps me with personal care, laundry, cooking, cleaning, etc. I have asthma and need my air conditioner. I am only running one this year, to keep costs down. I would appreciate if you could reach out and contact me regarding my struggle at this time. Thank you

    1. Hi there, Jeanette. I’m hoping you’re as healthy and well as you can be right now. Be safe! We can help you but you will need to call us at 800-672-2231 so we can review your account first. Then we can walk through some of your options. Thanks for sending us a message.

  2. I was terminated on 5-7-20 for an issue concerning a coworker and the corona virus. The company I worked for is fighting my unemployment claim. I currently have absolutely no income, struggling to pay my bills, cannot find work anywhere. I really hate to ask anyone for help. On top of everything my landlord recently informed me that he wants to raise my rent $150 more a month! Has hinted a eviction as well, and I am not even behind on my rent!

    1. Sorry to hear it, Randy. This sounds like a really tough situation. Give us a call right away — we’ll look at your account and talk through some options for you. Good luck.

    1. Joe, call us right away at 800-672-2231 or send us a message on Facebook or Twitter. You have options. You may also want to go to AEPOhio.com/assistance to learn about our programs.

    1. Hi Mara. If you expect problems paying your bills, please call us right away at 800-672-2231 so we can discuss ways to help you out.

  3. I am struggling from covid-19. I haven’t had a income since 3/23/2020 and still appealing unemployment waiting for an answer. I have spoke to your customer service folks and explain my situation several times. Due to the covid-19 and stay at home orders I have not been able to get help. My bills have been behind and I have been getting family to help. I can only get so much help from family/friends. Please reach out to me to tell me if there is help for someone 63 and no income since 3/23/2020.
    Thanks in ADVANCE!
    PLEASE help

    1. That’s awful, Debbie. I’m sorry. We know how many of our customers are really struggling right now. We do have options for you; you’ll need to call us at 800-672-2231 so we can talk them all over. Here’s hoping for a brighter future for you. Good luck and be well.

  4. I’m currently on a payment plan, I called yesterday and talk to a rep he didnt help me at all. Said I had better make a pymt so I’m not 60 days behind was the best thing he told me! Didnt offer Me any other help or low my payment plan!

    1. Well when someone talks about a RUDE Rep.I did not see a reply ? Hmmmm I wonder if it was the same guy that made me feel so bad not to long ago ???

    2. Hi Rebecca. I’m so sorry you had a bad experience. I am forwarding your message to our call center team and we are going to look into this right away. Thanks for letting us know. We try hard to be courteous and helpful when customers call so this should be uncommon. If you still need help I recommend sending us a message on Facebook or Twitter and we will review your account and discuss how we can help you. Thank you.

    1. We appreciate you letting us know, Pamela. In the event you expect trouble paying your bill, we recommend calling us right away at 800-672-2231. Thank you.

  5. I will try to catch my bill up August 3. Unable to do anything now. Sorry for delay, thank you for understanding.

    1. Sorry if you may be struggling, Debra. Hope things turn around for you. If you expect you’ll have trouble paying your bills in the future, please call us right away at 800-672-2231. Thanks.

  6. I am the only one working in the household and I work at the hospital. I am trying to provide food, utilities AND trying to either fix my car or save money to purchase a working car. Luckily, I live close enough that I am able to walk to work! I make a payment every pay period (every 2 weeks) and if I could continue to do that, that would be great!

  7. Yes , I need help my hours were cut due to having to stay home with my child and do school work and no one to watch him and no dr’ s office’s open to give us referrals. I am a home health Rn . Every time I try to pay some one something else happens, had to have back surgery .

    1. Gosh, that sounds really bad, Shaunna. I hope you’re OK. We can help: You’ll need to call us or send us a message on Facebook or Twitter. We can talk through the options available to you. Please be well, be healthy!

    1. We can help, Sean. Either give us a call or send a message on Facebook or Twitter. You may also want to check out AEPOhio.com/assistance

  8. I will be calling to make arrangements to get back on track, things are difficult, I apparently you guys for the opportunity to get some help instead of just terminating my service #Robbingpettertoopaypaul2020

  9. Could we have an extension until next month to pay at least 100.00 past due?
    This would help out tremendously!!

    Nancy

    1. Nancy, please call us right away at 800-672-2231 so we can look at your account and discuss a possible extension. Thanks and good luck.

  10. I have been affected by the covid 19, due to this pandemic I I have lost my main source of income which has caused me to have disconnect notices and facing eviction

    1. So sorry to hear that, Nasirra. I know it’s an incredibly difficult time for so many people. I wish you the best. In the meantime, please give us a call and we can review your account and talk about payment options. Thank you.

  11. I am on Social Security and my bill is $109 a month that’s more than I can really afford right now if you could help me out I would appreciate it

  12. My hours have been cut down to 24 hours a week…. it’s been tough paying all my bills… but I’m doing….
    Borrowing from my 401K

  13. This IS NOT TRUE in any way shape or form. We are behind in paying this. Just 2 days ago, I paid 29% of what I owed because I didn’t need as many groceries. I called AEP right after I made that payment and had the confirmation number. The nasty female I spoke to said there was nothing she could do to set up level payments or a budget account……PERIOD. She was extremely rude and sarcastic to me. We are retired and owe roughly $900. I can’t turn my only air conditioner off to save electric because I have chronic COPD, Asthma, Type II Diabetes and had a massive coronary in March whereas I was in Cardiac ICU for a week. She refused to hear anything I had to say….THEREFORE THIS ENTIRE NOTICE FROM AEP IS A TOTAL AND COMPLETE LIE. THEY WILL NOT HELP A CUSTOMER AT ALL.

    1. I’m terribly sorry you had a bad experience. We try to be polite and courteous to our customers so if that’s not what happened it’s very disappointing. I have sent your message along to our call center supervisor for him to look into. I apologize — please know we appreciate you as a customer and we will try to do better next time.

  14. Right now I’m on unemployment what you probably ran out in about 2 months I’m on pipp and heap if I don’t get back to work by the end of this two months in my electric bill starts getting behind do I still qualify for payment arrangements you know I’m on pimp and heap

    1. Hi Steven. All the info you need, including the PIPP program, can be found at AEPOhio.com/assistance. If you still have questions you may want to call us at 800-672-2231.

  15. I was struggling before Covid and
    Covid just made things worse.
    I would be grateful for help with
    my electric bill. Thank you for offering
    to help.

    1. Hi, Yvonne. Thanks for reaching out. If you call us at 800-672-2231 or send us a message on Facebook or Twitter we should be able to help. I hope you have a happy day.

    1. I’m sorry, Brenda. If you call us at 800-672-2231 we can talk about options for you. You may also want to check out AEPOhio.com/assistance

  16. We are looking to extend our payment arrangement please I was diagnosed with covid19 and we are stuggling and want to get this bill on a payment arrangement please..

    1. So sorry to hear this, Jozette. Please call us right away at 800-672-2231 to discuss extending your payment arrangement. Be well and good luck!

    1. We can help you, Talisa. Please call us at 800-672-2231 to discuss options. You may also want to check out AEPOhio.com/assistance

  17. Called help line and made payments arrangements. Due to the COVID-19, I may not meet the payments arrangements made to day.
    Let me if any other options.
    Thank you.

    1. Yes, you do have options, Mary. It’s good you called the help line; you will need to call them again if you find yourself unable to meet the arrangement you made. I know it can be hard so thank you very much for trying to stay on top of it.

    1. Hi, Sarfaraz. Here is a good place to go to find out how to reduce your bill: aepohio.com/save/residential/learn

  18. My name is raeanne yantis and I reside at 3710 Briggs rd apt 1 Columbus Ohio 43228 and I’m behind on my electric bill and I could really use this extension if at all possible. I was a victim of mental and physical abuse and come Oct will be 3 year’s that I’ve been away from him and it’s been hard starting over alone I have severe clinical depression 😫 and it’s a hard struggle to deal with when you’re alone

    1. That sounds terrible, Raeanne. Be safe and be well! Please call us right away so we can talk about how we can help you.

    1. We would be happy to help, Diana. Please call us at (800) 672-2231 or send us a message on Facebook or Twitter so we can review your account information.

  19. Thank you for your consideration and reaching out to me concerning my past due amount. I am currently in the process of filling out forms for the summer reconnect program and also the weatherization program. I’m hoping to have all past due amounts up to date in the near future.

  20. My power bill has increased the last couple of months, why?
    I am a senior citizen over 70 years old and a Vietnam Veteran.
    I thought companies were looking out for the senior citizens
    in this country but I guess not, I pay my bills every month and
    this is how we are treated.

    1. Jan, I’m sorry to hear your bill has been going up. If you call us at (800) 672-2231 we can review your usage and look into why this might be happening. Most importantly, thank you for your service!

    1. Lisa, yes you can. Please call us at (800) 672-2231 so we can review your account information and discuss a payment plan.

        1. Hi Mary. Give us a call at (800) 672-2231 or send us a message on Facebook or Twitter and we’d be happy to help.

  21. I think that aep should do something like spectrum did give our a credit for the months of like may -july for that time period

    1. Hi Eric. Sorry to hear you were laid off. Please give us a call at (800) 672-2231 and we can talk about a payment plan.

  22. I will need to set up arrangement to get the help to pay my bill. I am starting back to work and the money I had, I had to buy a car and as a single working mother that is a necessity. I’m on budget, so I’m concerned that it will be effected.

    1. Thanks for letting us know, April. Please send us a message on Facebook or Twitter or give us a call so we can review your account and talk about payment options for you. Good luck and be safe as you return to work!

  23. If u actually give a crap quit sending those of us that r out of work disconnect notices threatening too shut us off.oh that’s right u actually don’t give a crap we all know

    1. Hi Kim. Unfortunately, I can’t help without being able to see your account. Please give us a call at 800-672-2231 or send us a message on Facebook or Twitter and one of or customer service representatives will be able to look into your situation.

  24. Hi! Hope you’re doing well. I just wanted to say thank you. Honesty, reading these and the responses from AEP made my day. Even in this dark time, yall are shining lights!! (Literally 😂)

  25. I would greatly appreciate assistance with my bill. I am a single grandmother, raising two grandsons and one granddaughter. I was on PIPP for years and was evicted and during all the hassle, failed to cancel PIPP. I am now in government housing (Blessed) and I have a large outstanding bill. Community Action said that I must pay close to 4K in order to get ban on PIPP. I could never come up with money like that. I am required to have the AEP bill in my name in subsidized housing. I am so scared that I will be cut off once the COVID-19 moratorium ends. I don’t know what to do. I am so scared that my grandbabies will suffer.

    1. I hope you’re doing OK, Dawn. Thanks for reaching out. We would like to help, absolutely! Please call us right away at 800-672-2231 so we can review your account and take a look at what we can do for you. Have a nice day and be well!

    2. I just started a new job and I need help paying my shut off which is $178 can I pay 1/2 in September 4 th when I get my second check my 1st check went on my rent

      1. Hello Tammy. If you’re going to have any problems paying your electric bill then we ask you to please contact us as soon as possible: 800-672-2231. We can review your options and figure out how we can help.

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