The COVID-19 pandemic has changed life for all of us. We understand that many people are experiencing financial hardship, and we want to help you get back on track.
Since March, we’ve temporarily suspended disconnections for non-payment. As part of our return to standard business operations, service disconnections for past due customer accounts recently resumed. Please refer to your September bill for a potential disconnect date on your individual account if it’s past due.
To help you and your business, we’re offering extended payment arrangements in many situations. Reach out to AEP Ohio customer service today, in any of these ways, to discuss your payment options:
Customers must pay a portion of their unpaid balance to qualify for payment arrangements, and the remaining balance will be added to future bills. We want to help and can work with you to figure out the best way forward.