During outages, it’s not uncommon for customers to notice our crews sitting in their trucks or leaving the area without restoring power. While it may seem concerning, there are several important reasons for this: crews are patrolling the damage or waiting for confirmation that the scene is safe to make the necessary repairs. Click the video below to hear more from one of our Chillicothe lineworkers as he explains some key reasons.
The Commitment to Safety and Service
So, the next time you see our crews in your neighborhood taking a momentary break or appearing inactive, remember that they are dedicated emergency response professionals working around the clock—day and night, and even in adverse weather conditions. Their primary goal is to restore your power as quickly and safely as possible.
At AEP Ohio, we are committed to keeping the lights on for our customers. Thank you for your understanding and support as we work tirelessly to ensure a reliable power supply for our community.
Want to learn more?
You can also find answers here to the most common questions about outages.
