During widespread outages, our goal is to safely restore power to the most customers in the shortest amount of time.
The first step is to assess damage and find out what facilities and equipment need repairing. This helps us determine required materials, assign crews and set estimated restoration times.
Next, we focus our efforts on essential services such as hospitals, emergency response agencies, public utilities and community shelters. We repair the largest outages first and residential customers are given priority over business and industrial customers. Then, once the largest outages are mostly restored, crews move on to other affected areas while some personnel remain behind to complete other necessary parts of the restoration.
There are three easy ways to stay connected and get update on outages affecting you:
Download our app – AEPOhio.com/App
Sign up for outage and restoration notifications– AEPOhio.com/Alerts
View our outage map – AEPOhio.com/OutageMap
If you have questions regarding your account, please contact our Customer Solutions team on Facebook and X, or by calling 800-672-2231.
