It’s not uncommon to find a second refrigerator hiding somewhere in any given home. Whether it’s stowed away in a corner of the garage or sitting in a basement behind boxes, chances are that you probably somebody with an old, working refrigerator.

Handling the removal of an old appliance can seem like a hassle. Paying for pick-up or taking the appliance to a recycling facility can be a time consuming process. Instead we often hang on to it, telling ourselves it will be used as a backup in case we run out of space. Despite our best intentions, for the majority of the year that old fridge will likely sit where it is—wasting energy. But it doesn’t have to. 

AEP Ohio’s Appliance Recycling Program makes it easy. Let us pick up and recycle your older working refrigerator or freezer and you’ll:

  • Get $50
  • Save up to $150 a year on energy costs
  • Have a positive impact on the environment

We’re dedicated to protecting the environment. Once reclaimed, 95% of these units are recycled, and all recycling procedures follow guidelines and best practices promoted by the U.S. Environmental Protection Agency.

Looking to pitch that old appliance?

Check out following requirements and schedule pickup today at AEPOhio.com/Recycle or by calling 866-899-9862.

AEP Ohio has partnered with Recleim LLC to provide this convenient service to our customers.

54 responses to “It Pays to Recycle Your Old Fridge

  1. Hello,

    What would it take to have an old freezer scheduled to be taken in exchange for the $50 mentioned in the email I received?

    1. Hey Mark. You can visit AEPOhio.com/save or call us at (866) 899-9862 to schedule an appointment to pick up your freezer.

    1. Hi Lynne. The rebate value has changed occasionally based on seasonal promotions and participation over the years. If you have questions about the amount you were awarded, please call us at (800) 672-2231. Sorry for any confusion about this.

    1. Hi George. We have resumed the recycling program for customers who had signed up for our waitlist during the pandemic. Though we are trying to make our way through this backlog, there still isn’t a date yet for resuming the program for other customers. I apologize for any inconvenience this may have caused.

  2. Hello,
    I was attempting to schedule an appointment to have a older freeze picked up for your recycle program. I was given a phone number, by a representative of AEP, the same number listed on the site, but the number did not ring, just made a tone and hung up. I called AEP again, and was given a different number. That number came back with a message stating the person at that extension was talking, and the mailbox could not handle any more messages. So, If you could help me out, I’d really appreciate it.
    Sincerely,
    Dan O’Connor
    Tiffin, Ohio

    1. Hi Dan. That sounds pretty frustrating and I apologize for the runaround. It’s not a great way to treat a customer. And, unfortunately, I have some bad news for you. The COVID-19 pandemic has put the recycling program on hold and there aren’t any immediate plans on when it will resume. I’m very sorry to tell to this.

        1. Hi Tammy. Unfortunately, we have suspended the appliance recycling program. I’m sorry for any inconvenience.

    1. Hi Bill. Unfortunately, the appliance recycling program is on hold and at this time we don’t have a timeline on when it may restart. I apologize for the inconvenience.

    1. Hi Linda. Yes, unfortunately, this program was suspended during COVID-19 and we don’t have any plans to resume it.

  3. aep is a joke,been on the fridge pickup list for 4 months now!!!!called several times to call and just tried again to be transferred and hung up on..this is a joke,,,its been 4 months now whats goin on????

    1. I’m really sorry about this, Keith. That’s not the customer service you deserve and I’m trying to fix it ASAP. I have passed your info on to our energy efficiency team and you should hear from someone very soon. Again, I apologize.

  4. I talked to AEP today and was given the appropriate number to call as I was scheduled but stopped due to pandemic. Called several times today but either rang twice and went to busy or was told it was not in service. What gives?

    1. I’m sorry, Richard. I am sending your info to our energy efficiency group. Someone will be in touch with you shortly.

  5. I got my fridge picked up never received my $50 and the number no longer works . Seems like a scam to me thanks for wasting my time .

    1. I’m so sorry to hear about this, Ali. I sent your info to our energy efficiency group for them to investigate. You should hear from someone soon. We will try to figure out what happened here.

    1. Hi Deborah. I’m so sorry for the lack of response. I have sent your info to our energy efficiency group so you should hear from someone shortly. Thanks for checking in.

  6. Hi, Been reading the messages, would like to know why would the recycle program not continue?? I have a small freezer and a window air conditioner that I would like to have recycled. Do you know of any other way to have my items recycled if you do not start back up?
    Thank you for your time and look forward to hearing from you soon.
    Cindy

    1. Hi Cindy. The recycling program period is from January 1, 2017 to December 31, 2020, which is why we’re ramping down. I have passed your info on to our energy efficiency team, so you should hear from someone soon. Thanks for writing us.

  7. I have a freezer I would like to recycle. The number here just rings and then sounds like a fax machine. I have left several messages with the number customer service gave me (404-400-6606). No one will call me back and I want to participate in recycle program for the $50 before it ends

    1. Hi Aric. Sorry for the inconvenience. I have passed your info along to our energy efficiency group and they will respond to you soon. Thanks.

  8. I would like my refrigerator picked up, the ohone number is not working and it sounds like a fax machine. Could someone call me please 614-949-8871 or could you give me a working number to. CAll. Thank you

    1. Hi Joyce. I am sorry to report that the appliance recycling program is going away Sept. 30. I sent your question to our energy efficiency team just in case there is still time. You should hear from someone very soon. Good luck.

  9. Hi, i have been waiting for 6 months for my fridge to get picked up. I would like to be able to recycle this old working fridge and be able to park my car in the garage again. Will this fridge be picked up before you end the service? Please email me an estimate for when this will be picked up.

    1. Hi Devin. I sent your name and contact info to the energy efficiency group for them to look into this right away. You should get a response shortly. Thank you and I apologize for the inconvenience.

    1. Hi Vicki. Unfortunately, the program is going away Sept. 30. I have sent your name to the energy efficiency team just in case and you should hear from a rep right away.

  10. we had our refrigerator scheduled for pickup
    Date of Scheduled Pickup: 03/31/2020
    Appliance Turn-in Order (ATO) #: 4373639
    I called in July was told it would be picked up when it started back up. Did not need to reschedule. From this dialog its very confusing as to when/if it will be picked up.

    1. Hi Patrick. Our appliance recycling program but I have passed your info on to our energy efficiency team and you should hear from someone soon.

  11. Hi – We were on the list for appliance pick up for months. When it resumed briefly, our refrigerator was picked up in August but we still have not received a check. The phone number no longer works. How do we check the status of the payment?

    1. Hi Bill. I’m not sure of your status but I have sent your info on to our energy efficiency team and they will look into this. You will hear from someone soon. Thanks for being patient.

  12. I see here that the recycling program has been canceled. Due you have any suggestions as to where we can recycle our working refrigerator? I don’t want to just set it out for bulk pickup.
    Thank you,
    Deanne

  13. AEP, you’re really dropping the ball on your refrig recycling program and your lack of information about alternatives. The world has not ended, why can’t you safely restart your program with masks and social distancing. Or, why not a “touchless” process such as requiring consumers to have the refrigerator in an open garage, ready for your “touchless” pick up. We’re many months into the pandemic and other businesses have found safe ways to operate. Are you being dishonest about your intentions to end the program? The end result will be more refrigerators that are not recycled or even left in dangerous places.

    1. Thanks for the feedback, Ted. I assure you your questions have been and will be considered. AEP Ohio’s energy efficiency programs ended Sept. 30, as required by law. We’re very proud of these programs and our energy-saving achievements over the last 11 years.

  14. Our working old refrigerator was picked up on Sept. 9, 2020. Aren’t we still to receive the $50.00 incentive? Have heard nothing nor received the money. Please check into this for me.

    1. Happy to do it, Thomas. I don’t have the info but I know who does and will send your info over right away. You should hear from someone shortly, probably next week. Thank you for checking in and for being patient.

  15. None of the links or phone numbers work that are listed above. The phone number is a fax line. How can I s he file a refrigerator pick up?

  16. Hi just received my home energy saving kit and noticed an insert to recycle your old fridge for $50. I tried calling number & link and both are not working. I eventually seen all the responses which were very helpful, I now know the program has ended. They should take the inserts out about the program from the kits just to stop the confusing. To whom it may concern!

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