We’re working to improve how power gets to your home with new technology. Now that many of our customers have smart meters, it’s time to make sure you’re taking full advantage of all the savings it has to offer.

Our new smart meters can transform your house into a smart home and help you save money on your energy bill. Make it happen with three easy steps:

  1. Download our free It’s Your Power app
  2. Launch the It’s Your Power app
  3. Order a free AEP Ohio Energy Bridge

Working Smarter, Together

Once you’ve connected your Energy Bridge, you’ll be ready to start adding all of your home’s smart devices to the app. Set rules, control all of your devices from a single app on your phone, and see the impact of your energy usage minute by minute.

Learn more about the benefits of our new technology at AEPOhio.com/SmartGrid.

39 responses to “Make the Most of Your Smart Meter

    1. Hi Cynthia. Thanks for asking — it’s easy! Once your smart meter is installed, please download the It’s Your Power app. There will be a message at the top that will allow you to easily order the bridge. Thanks for being energy efficient!

    1. We installed smart meters at apartment buildings as well as home residences. For more information about where they have been installed, please check out AEPOhio.com/smartmeter.

  1. I have a question. I have a smart meter already but I am wondering if the app works with baseboard heating? Would I have to get all my thermostats changed in order to take advantage of this?

    1. Hi Peggy. The answer depends on what kind of baseboard heating you’re using. There are smart thermostats that can be used for electric baseboard heating. If you want to know more, please give us a call at 866-997-3578 to talk through your options.

  2. My Smart Bridge and energy monitoring does not seem to accommodate my routine car charging. I seem to use more electricity than normal houses… because i have an energy efficient auto. Can my Smart Bridge be trained to ‘ignore’ my electric auto?

    1. Hi Lorene! Good news: We have an interactive installation map for you to look this up. Please go to AEPOhio.com/smartmeter for information.

  3. I don’t have a smart meter! Because you won’t do the install on the weekend or after I get home from work in the evenings.

  4. Thank you and can’t wait until I get my Bridge. Will I have to purchase plugs to distribute throughout the house?

    1. Hey Robert. Thanks for writing. The answer is: That’s up you! There are many smart devices you can use. For more information, please visit ItsYourPowerOhio.com/Smart-Home.

  5. My smart meter has not worked with the bridge for a month. They say it is a software issue. It doesn’t work and they can’t fix it.

  6. Hello….I have the bridge and was told that there is an issue with it connecting to my meter. I have been waiting for awhile now and it still doesn’t connect. I was wondering when this issue will be resolved? Thanks for your time in this matter.

    Joe

    1. Hello John. You are correct in knowing that the Energy Bridge only works with our new smart meter. You can verify if you have one by putting your address into our interactive map at AEPOhio.com/smartmeter. If it comes up as “out of project” you are slated for our next phase of installations. That application is currently being reviewed by the Public Utilities of Ohio. Once approved by the state, we will finish installations to the remaining customers. Thanks for inquiring!

    1. Hey Chuck. We’re wrapping up installations of more than 900,000 smart meters across Ohio. We have an application in front of the Public Utilities Commission of Ohio to complete installations for our additional 500,000 customers. Once that is approved, we will continue with installations. You can check your address at AEPOhio.com/smartmeter. If the map message comes up as “Out of Project”, you are slated for the next phase of installations.

  7. I used to live down in North Carolina I used to live down in North Carolina and we had what was called a power stat we were able to put money on it through the phone and it would let us know the good times to use power when it was the last rate would love to see something like this here I’m not sure if this is the same basic thing that I would like to try it thank you

    1. Thanks Karla! We always appreciate getting new ideas and feedback on how we can improve. We passed on your comments to our developers to see how our current technology can be made better.

    1. Hi Eamonn. A smart meter is an electric meter equipped with two-way communication technology that provides near real-time meter readings and the secure transfer of customers’ usage information to AEP Ohio for billing and operational purposes. The technology improves billing accuracy and eliminates the need for a meter reader to enter onto a customer’s property. If you have additional questions, please visit the FAQ page of AEPOhio.com/smartmeter.

    1. Hi Karen! If you want to know more about our rebate program, please call us at (866) 997-3578 or go to aepohio.com/save/residential/programs/ApplianceRebateProgram.aspx

    1. Hi Robert. Glad you want to know more about smart devices. We have plenty of information about this at ItsYourPowerOhio.com/Smart-Home. Good luck!

    1. Hi Joseph. We’re happy you want to know more about the AEP Ohio Energy Bridge. We have a website that will tell you all you need to know: ItsYourPowerOhio.com. Thanks for writing!

    1. Hi, thanks for inquiring. We are currently finishing the installation of more than 900,000 smart meters in our service territory. We have an application in front of the Public Utilities Commission of Ohio to complete installations for our additional 500,000 customers. Once that is approved, we will continue with installations. You can check your address at AEPOhio.com/smartmeter. If the map message comes up as “Out of Project”, you are slated for the next phase of installations.

  8. When will new devices be added for the energy bridge to connect to? I would love to see a water sensor get added soon, especially with the flooding warnings recently issued in Franklin county.

    1. Hi Tony. That’s a very interesting use of the app that you are suggesting. I’m sorry to say I don’t have a quick answer for you but if you send an email to YourPowerHelp@aep.com then they should be able to help you out. Thanks for writing!

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