We realize that the past few weeks have brought unexpected challenges into your lives. AEP Ohio is here to support you during the COVID-19 pandemic and as other changes arise.

You may have recently heard the news that state law (House Bill 6) requires ramping down our energy efficiency programs. We’ve worked with the Public Utilities Commission of Ohio (PUCO) to allow ample time for you to participate in our programs before they are completed. 

Our energy efficiency programs are wrapping up by September 30, 2020 due to the change in state law. Because of the COVID-19 outbreak and to ensure the safety of our customers and employees, several of our energy efficiency programs have been placed on hold until further notice.

We know many of you are spending more time at home, and that probably means you’re using more electricity. You still have these opportunities to save with our energy efficiency programs:

  • AEP Ohio Marketplace: Visit our online marketplace for rebates on light bulbs, appliances and smart thermostats.
  • It’s Your Power: Download the app to take control of your home’s energy usage, set a budget and get personalized tips. You can also request a kit in the mail with items like LED bulbs, a nightlight and weather stripping.

AEP Ohio has enjoyed working with you on our energy efficiency programs, and we value the relationship we’ve built. Thank you for your participation. Together, we have brought energy savings options to more people—making a real difference for the communities we serve.

We’ll be sure to keep you updated on program availability so you can take advantage of the savings before they wrap up. For ongoing updates and frequently asked questions, please visit AEPOhio.com/Save.

50 responses to “AEP Ohio’s Residential Energy Efficiency Programs Ending Soon

  1. I purchased an LG Electronics High Efficiency front load washer on March 13, 2020 and was told that I was eligible for a rebate on the machine from AEP. I have all the paperwork but when I went to send it in I read the “Get Rebates” flyer attached to the invoice for the machine and saw that the item needed to be purchased in 2019. I understood that some of the rebate programs had been extended. I wanted to make sure this was right before I sent all the paperwork in. Thank you.

  2. Family and I can’t afford to pay electric bill. Laid off work due to the virus. How can we get assistance?

  3. We scheduled a refrigerator pickup which was “postponed” by AEP because of the Corona virus situation. Will AEP proactively reschedule these appliance pickups? I’ve had a second refrigerator sitting in my house for several weeks!

  4. How do you request the box with the bulbs, nightlight and weather stripping? I am not seeing it in the menu. Thank you

    1. I’m sorry to hear that, Michele. We want the app to be helpful so it’s disappointing that it failed you. I will pass your complaint on to the project team so we can try to make some improvements. Please let us know if there was anything specific that frustrated you. Thanks for your message!

    1. Hi Marvin,
      Thanks for reaching out. We have programs that could help. Please give our customer service representatives a call at 1-800-672-2231 to discuss. Thanks for being a valued customer with AEP Ohio.

      1. Not sure if this is the right place but we installed a new heat and air system at our home about five months ago do we still qualify for any energy program

    1. Hey Chuck. HB 6 was passed in July 2019. It contained a number of energy-related provisions. We can’t answer why the legislature took this particular action. You would need to contact Speaker Larry Householder’s office or the member representing your area to learn more about their reasoning.

  5. What part of HB6 will specifically forbid AEP from offering energy efficiency programs after the expiration date? Thanks for providing the ORC section and text information.

    1. Good question, Paul, thanks for writing. HB6 eliminated energy efficiency programs that electric utilities were required to offer. Changes to ORC 4928.66 brought about changes to these programs; however, AEP Ohio is able to offer voluntary programs under ORC 4905.70. We’re exploring what programs we might offer, but no decisions have been made about what those programs might be.

  6. What was the name of the program where an AEP representative came out to the house and advised homeowners of the rebates they were eligible for if they where planning to rennovate/upgrade their home/room? i.e remodeling a bathroom and removing soffits.

    1. Hi Stuart. Thanks for your question. You’re correct, we used to have an in-home audit and assessment program that did this; however, it was discontinued in early 2017.

  7. Hello, I was wondering if I would still be able to get help paying my electric bill before August. I am layed off due to covid and need to do something bc it’s getting a bit outrageous right now. Thank you

    1. It is a pretty outrageous time, Crytal. You’re absolutely right about that. We should be able to help: Please call us or send us a message on Facebook or Twitter to get something sorted out for you. Thanks.

  8. Hi I have recently put in a new electric water heater due to my old one stopped working, heard that I could get a rebate for updating it with a energy efficient one. Didn’t know how to get the rebate for the update on my water heater

    1. Yes, good news, you can get a rebate, Brandon! I hope you’re enjoying your new water heater. More information about this program is here: aepohio.com/save/residential/programs/ApplianceRebateProgram.aspx. You can also call us at 866-997-3578 specifically with energy efficiency questions.

  9. Been trying for quite awhile to get my old refrigerator picked up, but repeatedly saw the program was on hold because of the pandemic. I just checked back in and found out the program has since been cancelled and they’re not making any more pickups. What do I do now? I can’t afford to pay hundreds to have someone haul it away and the garbage won’t take it!

    1. Anna, I’m terribly sorry for the inconvenience this has caused. I will pass your info on to our energy efficiency team and you should hear from someone soon.

    1. Hi Kathy. Great question, thanks. The energy efficiency program has limited financial resources, so we’ve structured it to focus on the biggest savings for our customers. Old refrigerators and freezers are major energy-wasters, which is why we target these appliances.

  10. I’d hate to see the “It’s Your Power” app go away. Is there anything I can do to petition the PUCO to approve keeping it active?

    1. Hi Eric. We’re not aware of an active petition, but we really appreciate your support of the IYP app! We should know more by September 23 and will communicate via the webpage and emails with our app customers. Thanks for reaching out to us.

    1. Hi Kate. You have probably received a few updates since posting this comment. We’re happy to inform you that we have received approval to extend the It’s Your Power program through November 30. More information is available at AEPOhio.com/ItsYourPower.

  11. What should customers do with the energy bridge now that the app is discontinued? Also, will AEP Ohio come and remove my smart meter from my house?

    1. Hi JB. Smart meters help with storm restoration and simplify the billing process, so your device won’t be removed from your house. Additionally, we have been granted a program extension so the It’s Your Power mobile app and energy bridge will continue to function through November 30. For more information, go to: AEPOhio.com/ItsYourPower

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